Implementation and Operations Analyst

Description

Job Summary: We are seeking a liaison between technology and operations to implement and monitor solutions, ensuring their adoption and evolution. Key Highlights: 1. Act as a key liaison between technology and operations 2. Lead the implementation of systems and functionalities 3. Monitor operational efficiency and propose improvements We are looking for someone who serves as the bridge between the technology we develop and the operations that use it. Your primary challenge will be implementing new Localiza solutions — whether in internal processes or directly with customers — ensuring each tool is adopted, used correctly, and evolves in line with field realities. **Responsibilities** * Act as a liaison between technology and operations, translating business needs into clear and actionable requirements. * Lead the implementation of systems and functionalities, ensuring operations are ready for go\-live (training, communication, and processes). * Support the use of implemented solutions, identifying gaps and taking action to address them. * Monitor adoption and operational efficiency metrics, proposing continuous improvements based on user feedback.Responsibilities * Act as a liaison between technology and operations, translating business needs into clear and actionable requirements. * Lead the implementation of systems and functionalities, ensuring operations are ready for go\-live (training, communication, and processes). * Support the use of implemented solutions, identifying gaps and taking action to address them. * Monitor adoption and operational efficiency metrics, proposing continuous improvements based on user feedback. **We Offer:** * Competitive salary * Vacation days and year-end bonus exceeding statutory requirements * Grocery vouchers * Major Medical Expense Insurance * Life Insurance * Career development plan * Hybrid work model (4 days onsite, 1 day remote) **Minimum Requirements:** * Experience as a Business Analyst and in project management * Bachelor’s degree in Administration, Management, or related field * Experience in system implementation and close collaboration with operations * Ability to map and understand business processes and connect them with technological solutions * Experience in tracking and analyzing metrics and KPIs * Availability for frequent travel within Mexico * Availability for constant travel Salary: Up to $30,000\.00 per month Work Location: On-site employment