Back Office Analyst

Description

Job Summary: You will provide administrative support to the commercial area by managing quotations, account statements, and customer requests to ensure efficient operations and key communication with management. Key Highlights: 1. Key administrative support to the commercial area 2. Efficient management of quotations and customer service 3. Strategic communication with management **Job Objective:** Provide administrative support to the commercial area through the preparation and follow-up of quotations, control of account statements, and handling of administrative requests from established customers, ensuring efficient, orderly management and timely communication of key strategic customer needs to management and leadership. **Key Responsibilities:** * Prepare quotations for existing customers, ensuring correct application of prices, commercial terms, and authorized validity periods. * Follow up on sent quotations, validating their status and supporting their proper administrative continuity. * Maintain control and tracking of customer account statements. * Address and clarify administrative customer requests, including invoicing, balances, documentation, commercial terms, and order status, coordinating with relevant internal departments. * Maintain constant communication with the commercial area to ensure aligned customer service. * Support the preparation, review, and safekeeping of commercial and administrative documentation. * Identify and communicate to management and leadership the material needs, recurring requirements, or projections of the company’s most important customers, supporting operational and strategic planning. * Verify and keep customer administrative information updated in internal systems. **Job Requirements:** * Completed bachelor’s degree (preferably in Business Administration or related fields). * Minimum 1 year of experience in administrative or operational support roles. **Knowledge:** * Proficiency in Excel. * Desired: familiarity with Office tools and SAP. * Knowledge of invoicing processes. **Skills and Competencies:** * High level of organization and attention to detail. * Ability to track and manage multiple requests. * Clear, professional, and service-oriented communication. * Process-focused mindset and commitment to compliance. * Discretion and responsible handling of confidential information. * Teamwork and sense of responsibility. **Additional Benefits and Perks:** * Monthly salary * Food vouchers * Statutory benefits * 48 hours paid leave Employment Type: Full-time Salary: $12,000\.00 \- $15,000\.00 per month Benefits: * Additional vacation days or paid leave * Food vouchers Work Location: On-site employment