Application Technical Support Analyst - Level 1

Description

Job Summary: We are seeking an Application Technical Support Analyst - Level 1 to resolve incidents remotely and via telephone, report failures, and document activities. Key Highlights: 1. Minimum experience in technical support or recent graduate in related fields 2. Remote and telephone incident resolution 3. Opportunity for career development in systems support **SERVICE DESK** **"Application Technical Support Analyst - Level 1"\*** **What do we require?** * + B.S. in Computer Systems Engineering, B.A. in Computer Science, or related field (Intern, in process of graduation, graduated, currently enrolled, or incomplete degree) + Minimum 6 months of experience in telephone or remote technical support (including social service and professional practice experience) + **Recent graduates (in related fields) without required experience** + Age 18–40 + Must not live more than 1.5 hours away. **Knowledge Requirements** * + SQL Server as Database Management System (DBMS) for data management (basic level) + Basic knowledge of networking. + Windows Server (basic level) **Responsibilities:** * + Resolve incidents remotely and via telephone. + Report failures to supervisors using designated tools + Accurately document all activities performed during incident resolution **What do we offer?** * + Gross monthly salary: $10,186\.14 + Monthly bonus: $750 + Statutory benefits and additional benefits beyond statutory requirements from day one **Available Shifts** * 2:00 PM \- 8:00 PM (Monday to Sunday, with rotating weekly rest day) * 3:00 PM \- 9:00 PM (Monday to Sunday, with rotating weekly rest day) **Training Schedule:** * 3:00 PM \- 9:00 PM **Work Location:** * Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station.)