Junior B2B Collections Analyst

Description

Job Summary: We are seeking a professional to manage portfolio recovery, negotiate payments, and maintain account control, ensuring a professional relationship with clients. Key Highlights: 1. Manages overdue portfolio recovery and payment agreements. 2. Develops skills in negotiation, communication, and customer service. 3. Collaborates in an environment that values harmony and productivity. **Aromaria**, we transform everyday life through the power of scent, creating sensory experiences that evoke emotions,唤起 memories, and enhance well-being. We combine the science of aromacology with innovation and creativity to design fragrances that deeply connect with people and spaces, inspiring harmony, productivity, and pleasure with every breath. **Key Responsibilities** * Contact customers with overdue balances via phone calls, emails, or other communication channels. * Negotiate payment agreements and commitments for debt recovery. * Follow up promptly on commitments established with customers. * Monitor and control the assigned portfolio, prioritizing accounts based on their aging. * Maintain an updated record of all collection activities in the system or database. * Monitor compliance with payment commitments. * Identify accounts at risk of delinquency and propose recovery actions. * Confirm payments made by customers. * Coordinate proper application of payments in administrative or accounting systems. * Prepare periodic portfolio recovery reports. * Maintain a professional relationship with customers throughout the collection process. **Key Competencies** * Negotiation and objection handling * Effective communication * Portfolio organization and control * Customer service * Handling of confidential information **Job Requirements** * Education: Completed bachelor's degree in Administration, Accounting, Finance, or Business. * 1 year of experience in administrative collections, accounts receivable, or customer service **Knowledge** * Database or CRM management * Overdue portfolio control * Recording of collection activities * Report preparation * Basic/intermediate Excel proficiency **Performance Indicators (KPIs)** * Portfolio recovery rate * Payment commitment compliance rate * Reduction of overdue portfolio * Average recovery time * Number of collection activities performed **Location: Downtown Santa Fe, Mexico City** **100% in-person** **Monday to Friday, 9:00 AM to 6:00 PM (on Fridays, departure time is 3:00 PM)** **Salary: $13,000\.00 MXN net monthly \+ statutory benefits (after a 3-month probation period) \+ paid time off \+ preferential pricing on brand products \+ vacation entitlement from the first year** Employment Type: Full-time Work Location: On-site employment Employment Type: Full-time Work Location: On-site employment Salary: $13,000\.00 \- $13,500\.00 per month Work Location: On-site employment