Collections Specialist

Description

Summary: The Collections Specialist manages past-due accounts, drives payment recovery, and protects cash flow through consistent outbound collections efforts. Highlights: 1. Direct impact on company cash flow and revenue protection 2. Clear performance-driven environment with measurable KPIs 3. Opportunity to grow into AR Operations, Revenue Operations, or Senior roles **Collections Specialist (Accounts Receivable, Outbound Calling \& Payment Recovery) – Remote \| U.S. Hours****Position Type:** Full\-Time, Remote **Working Hours:** U.S. Business Hours **About the Role** At Pavago, one of our clients is hiring a **Collections Specialist** to manage past\-due accounts, drive payment recovery, and protect company cash flow through consistent outbound collections efforts. This is not a passive support role. You will be responsible for: * High\-volume outbound collections calls * Payment follow\-ups * Billing issue resolution * CRM documentation * Revenue recovery execution This role is best suited for someone who is: * Persistent * Confident on calls * Organized under pressure * Comfortable making 100\+ outbound calls daily If you thrive in fast\-paced, target\-driven environments and follow through until issues are fully resolved, this role is a strong fit. **What You’ll Own****Collections \& Payment Recovery (Core Focus)*** Make **100\+ outbound calls daily** to customers with overdue balances * Follow up consistently via: * + Phone + Email * Secure: * + Payments + Payment commitments + Resolution timelines * Navigate gatekeepers and reach decision\-makers * Handle objections professionally while driving conversations toward resolution **Billing Issue Investigation \& Resolution*** Investigate: * + Billing discrepancies + Invoice disputes + Payment delays * Identify root causes impacting collections * Coordinate internally to resolve issues efficiently * Ensure unresolved accounts are actively managed and followed up on **CRM Management \& Documentation*** Maintain accurate records in: * + Salesforce + CRM systems * Log: * + Calls + Emails + Payment commitments + Case updates + Follow\-up timelines * Ensure all accounts remain organized and actively tracked **Customer Communication*** Communicate professionally and confidently with customers * Balance: * + Firmness in collections + Strong customer experience * Provide updates on: * + Payment status + Case resolution progress * Maintain clear and professional communication at all times **Process Improvement \& Reporting*** Identify recurring issues impacting collections performance * Share insights to improve: * + Recovery rates + Internal workflows + Billing accuracy * Maintain consistent activity reporting and follow\-up discipline **What Makes You a Strong Fit*** You are persistent and disciplined with follow\-ups * You are comfortable handling difficult conversations professionally * You thrive in high\-volume outbound environments * You take ownership of results and collections performance * You stay organized while managing multiple accounts simultaneously **Required Experience \& Skills*** Experience in: * + Collections + Accounts receivable + High\-volume outbound calling * Comfortable making **100\+ outbound calls daily** * Strong objection\-handling and negotiation skills * Experience with: * + Salesforce + CRM systems * Strong written and verbal English communication * High attention to detail and documentation accuracy **Nice to Have*** Experience in structured collections environments * Exposure to: * + Billing support + AR operations + Customer account management * Experience improving: * + Collection workflows + Recovery processes + Payment tracking systems **What a Typical Day Looks Like*** Make outbound collections calls and send payment follow\-ups * Investigate overdue accounts and billing issues * Update CRM records and payment notes * Coordinate internally to resolve disputes * Follow up on payment commitments * Track collection performance and aging accounts **In short:** You help protect revenue by ensuring overdue balances are actively managed, resolved, and collected efficiently. **Key Metrics (KPIs)*** 100\+ outbound calls completed daily * Payments collected and accounts resolved * Reduction in aging receivables * Follow\-up consistency and response time * CRM accuracy and documentation quality **Why This Role Stands Out*** Direct impact on company cash flow and revenue protection * Clear performance\-driven environment * Structured workflows and measurable KPIs * High ownership and accountability * Opportunity to grow into: * + AR Operations + Revenue Operations + Senior Collections / Billing roles **Interview Process*** Initial Screening Call * Recruiter Interview * Final Interview * Offer \& Onboarding **Apply Now** If you: * Are confident making high\-volume outbound calls * Know how to handle collections professionally * Follow through until payment issues are resolved * Thrive in execution\-focused environments This role is a strong fit for driven collections and receivables professionals.