Call Center Agent (Sales)

Description

Job Summary: We are seeking a passionate Call Center Agent (Sales) who is committed to delivering exceptional customer service, solving problems, and understanding customer needs to drive growth. Key Highlights: 1. Revolutionizing finance in Latin America through innovation and technology 2. Empowering neighborhood stores and small shops to grow with credit 3. We believe in financial inclusion through innovation **✨ At Tienda Pago, we are revolutionizing the world of finance in Latin America! ✨** We are a multicultural fintech operating in Mexico and Peru, with team members across Colombia, Argentina, the Dominican Republic, and more countries! Our mission is unique: to empower neighborhood stores and small shops to grow. *How do we do it?* Through an innovative digital platform that provides them access to credit so they can better stock their shelves and sell more ️. We offer personal loans, inventory financing, and mobile top-ups — all powered by cutting-edge technology! At Tienda Pago, we believe in financial inclusion through innovation. For over 10 years, we’ve been making a difference at the base of the economic pyramid, providing opportunities to those who need them most. ***We’re still growing!***We’re looking for a Call Center Agent (Sales) to join our team*** **What is the primary objective of this role? ‍** The Customer Fan role is responsible for ensuring our customers always receive the best possible service from Tienda Pago. You will be the person who supports our Stores and seller partners — helping them resolve issues, understand their needs, and offering tailored solutions. **What do we require from you to be a great fit?** * Minimum 6 months of experience in call center sales, cross-selling, cold calling, etc. Experience in banking, insurance, or any financial product would be a plus. * Availability to work Monday through Saturday on a full-time schedule. Shifts rotate Monday–Friday between 8:00 AM and 7:00 PM, and Saturdays from 10:00 AM to 6:00 PM \- totaling 48 weekly working hours. * Work modality: 100% in-person. Our offices are located at Calle Buffon No. 46, 9th Floor, Colonia Anzures, Miguel Hidalgo, CDMX, CP. 11590\. **What will be your main responsibilities?** * Onboard, convert, and retain customers via inbound and outbound phone calls. * Review our databases and conduct ongoing follow-up with each customer via phone calls and digital channels. * Handle and place calls using our voice channel to deliver an outstanding experience to our thousands of customers. * Build close relationships with our customers — support them when needed, listen attentively when they call, and resolve their needs. * Ensure our customers can use our solutions easily, securely, and without complications. * Track any issues our customers encounter and do everything possible to resolve them. * Understand customer needs, identify opportunities, and serve as the primary liaison between customers and other departments across the organization to address those needs. **Some of Our Benefits in Mexico** * Statutory vacation days, starting at 12 business days during the first year and increasing progressively with each additional year of service. * Floating holidays: allocation of 08 Tienda Pago floating holidays during the first year, then adjusted proportionally based on vacation entitlement per Tienda Pago floating holiday policy. * 100% vacation bonus * A birthday holiday of your choice (the exact date of your birthday or any day within your birthday month). * Unofficial holidays. * Year-end bonus exceeding statutory requirements. * Major Medical Expense Insurance. * Dentegra (Additional benefit under Major Medical Expense Insurance). * Life Insurance. * If you enjoy continuously learning and improving your skills, we have an excellent platform called Ubits. **Let’s talk and learn about our other benefits!**