Claims Agent

Description

**Job Description:** At Momento Seguros, we are **revolutionizing** insurance to **transform** people's lives and protect what matters most to them! To achieve this, we need the best talent. We are looking for passionate individuals with an innovative mindset and a desire to make an impact. Join our team and be part of the future. **Location:** CDMX (Paseo de la Reforma) **Work Modality: 100%** On-site **Schedule:** Rotating **Key Responsibilities:** * Receive phone calls or messages from policyholders needing to report a claim or request roadside assistance services, such as towing, locksmiths, ambulances, or adjusters. * Track various policyholder requests, including policy payment status, reimbursements, clarification of coverage details, insurance quote requests, endorsements for changes or modifications to policies. * Identify availability and assign service providers—including towing companies and assistance providers—to fulfill policyholder service requests. * Receive updates on the current status or stage of a vehicle undergoing repair or related to claim damage payments. * Handle administrative inquiries, provide procedural support, deliver ongoing feedback regarding areas for improvement, and validate control over assigned functions. **Requirements** * Completed high school education. * Experience in customer service and claims handling. * One year of experience in a similar role. * Familiarity with assigned service zones and map navigation. * Knowledge of insurance policy coverages. **What We Offer:** * Competitive base salary of $13\.000 (thirteen thousand pesos) plus performance-based bonus, aligned with market standards. * Statutory benefits. * Major medical expense insurance. * Life insurance. * Grocery vouchers. Employment opportunities are open to all individuals without distinction based on gender, age, sexual orientation, ethnic origin, religion, or any other condition.