Call Center Agent (Collections)

Description

Position Summary: We are seeking a Call Center Collections Agent to ensure our customers receive the best service by resolving issues and offering financial solutions. Key Highlights: 1. Call Center Collections Experience (banks, insurance, finance) 2. Negotiation of payment terms and financial solutions 3. Collaborative work with other departments to resolve issues **✨ At Tienda Pago, we are revolutionizing finance across Latin America! ✨** We are a multicultural fintech operating in Mexico and Peru, with team members in Colombia, Argentina, the Dominican Republic—and more countries! Our mission is unique: empowering neighborhood stores and small shops to grow. *How do we do it?* Through an innovative digital platform that grants them access to credit so they can better stock their shelves and sell more ️. We offer personal loans, inventory credit, and mobile top-ups—all powered by cutting-edge technology! At Tienda Pago, we believe in financial inclusion through innovation. For over 10 years, we’ve been making a difference at the base of the economic pyramid, providing opportunities to those who need them most. ***We’re still growing!***We are looking for a Call Center Agent (Collections) to join our team*** **What is the main objective of this position? ‍** As a Customer Fan, you will be responsible for ensuring our customers always receive the best service from Tienda Pago. You will be the person supporting our stores and seller partners—helping them resolve issues, understanding their needs, and offering tailored solutions. **What do we require from you to be a great fit?** * Minimum 6 months of Call Center experience in Collections. Experience in banking, insurance, or any financial product would be a plus. * Availability to work Monday through Saturday on a full-time schedule. Shifts rotate Monday–Friday between 8:00 AM and 7:00 PM, and Saturdays from 10:00 AM to 6:00 PM \- totaling 48 hours per week. * Work modality: 100% in-person. Offices are located at Buffon Street No. 46, 9th Floor, Anzures Neighborhood, Miguel Hidalgo, CDMX, CP. 11590\. **What will be your key responsibilities?** * Make outbound calls to customers to inform them about outstanding debts and negotiate payment terms. * Record relevant information from each call and action in the system to keep customer data up to date. * Analyze customers’ financial situations to propose viable payment solutions, such as installment plans or debt restructuring. * Collaborate with other departments—including Customer Service—to resolve problems or complications arising during the collections process. **Some of Our Benefits in Mexico** * Statutory vacation days, starting at 12 business days in the first year and increasing progressively with each additional year of service. * Personal days off: 08 Tienda Pago personal days granted during the first year, then adjusted proportionally based on vacation entitlement per Tienda Pago personal day policy. * 100% Vacation Bonus * One birthday day off at your discretion (the exact date of your birthday or any day within your birth month). * Unofficial holidays. * Year-end bonus exceeding statutory requirements. * Major Medical Expense Insurance. * Dentegra (Additional benefit under Major Medical Expense Insurance). * Life Insurance. * If you love continuously learning and improving your skills, we have an amazing platform called Ubits. **Let’s talk—and discover even more benefits!**