Application Support Engineer

Description

Job Summary: Respond to customer inquiries, manage orders and quotations, and provide technical and commercial advisory to ensure customer satisfaction and contribute to sales growth. Key Highlights: 1. Personalized customer service and support for external sales teams. 2. Technical and commercial advisory to drive sales growth. 3. Order management and after-sales service. **Job Requirements:** * Required education: Bachelor's degree in Electronic Engineering, Mechatronics, or Chemical Engineering. * Instrumentation and control knowledge is desirable. * Intermediate-to-advanced English proficiency. * Valid visa and passport are mandatory. (Training is conducted overseas) **Job Objective:** Provide personalized service to customers and external sales teams, manage orders and quotations, ensure customer satisfaction, and contribute to sales growth through technical and commercial advisory. Job Responsibilities: * Respond to customer inquiries via email, phone, digital platforms, etc. * Prepare quotations and follow up until sale closure. * After-sales service. * Manage orders, verify product availability, and coordinate deliveries. * Resolve basic technical questions regarding industrial tools and equipment. * Maintain constant communication with external sales teams. * Prepare internal reports and track open orders. * Ensure high standards of customer service and compliance with internal policies. Compensation and Additional Benefits: * Base salary **plus commissions.** * Medical insurance * Life insurance * Dental insurance. * Professional development opportunities. Salary: $12,000.00 per month Benefits: * Medical expense insurance * Dental insurance * Life insurance Workplace: On-site employment