Administrative Assistant for Groups and Conventions

Description

**Company Description** **Why work for Accor?** We are much more than a global leader. We welcome you just as you are and help you find a job and a brand that matches your personality. We support your growth and daily learning, ensuring your work gives purpose to your life, so that during your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. **Job Description** We are seeking an organized and efficient Administrative Assistant for Groups and Conventions to join our team in beautiful Playa del Carmen, Mexico. In this role, you will provide crucial support to our Groups and Conventions department, ensuring smooth operations and excellent customer service for our group bookings and events. * Assist in coordinating and administering group and convention reservations * Prepare and distribute documents related to internal and local events, including itineraries, schedules, and work orders * Serve as a liaison between customers, internal departments, and external vendors * Manage incoming inquiries via phone and email, providing prompt and professional responses * Support the creation and maintenance of event calendars and checklists * Assist with on-site event logistics and guest relations as needed * Collaborate with sales and operations teams to ensure customer satisfaction * Maintain an organized filing system for all group and convention-related documents * Perform administrative tasks for the department’s staff. **Requirements** * Bachelor’s degree in Hotel Management, Business Administration, or a related field (preferred) * 1–3 years of administrative experience, preferably in hospitality or event management * Strong organizational skills and attention to detail * Excellent verbal and written communication skills * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) * Demonstrated ability to manage time effectively and prioritize tasks * Customer-service orientation with professional conduct * Basic knowledge of event planning and coordination * Familiarity with hospitality industry practices and standards * Familiarity with group reservations and convention management * Fluency in English and Spanish (required for our location in Playa del Carmen) * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving skills and a proactive approach to challenges **Additional Information** **What’s in it for you:** * Employee Benefits Card offering discounted rates at Accor Hotels worldwide * Learning programs through our Academies and Programs * Opportunity to develop your talent and grow within Accor Hotels, with presence in over 100 countries. * Ability to make a difference in the local community through our Corporate Social Responsibility initiatives. * Be part of openings of new concepts within the hotel. **OUR COMMITMENT TO DIVERSITY AND INCLUSION:** We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.