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Job Summary: We are seeking a Technical Support professional to join a leading team in Apple product distribution, providing personalized assistance and first- and second-level support to users. Key Highlights: 1. Professional growth in a leading company with 30 years in the market. 2. Ongoing training and Apple Certified Macintosh Technician certification. 3. Direct employment contract and excellent benefits, with career development. Position: Technical Support – MacStore!! · At MacStore, we want you to join this great team and launch your professional career! · Interviews are about to begin. You could start your professional journey with us on that day. Join our sales force at MacStore branches!! MacStore Paseo Espacio Condesa MacStore. We are a leading company in the distribution of Apple products and services (APR – APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed service requests. Recommending additional services and promotions. Meeting performance metrics and KPIs. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (paid directly to employees) Statutory and above-statutory benefits: 100% IMSS contributions. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day year-end bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months’ salary. Life insurance and funeral expense assistance. Uniforms. Career advancement opportunities. Ongoing training. Additional Benefits after 3 Months (Permanent Position): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple brand products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Flexible availability. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off).-Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist
