Community Customer Experience Manager

Description

Job Summary: BLIKON is seeking a Community & Customer Experience Manager to foster user loyalty by building community and optimizing every touchpoint through customer service, analytics, and strategic design. Key Highlights: 1. Community building and user retention. 2. Optimization of customer experience at every touchpoint. 3. Design of positioning strategies and personalized service. **BLIKON is hiring a Community Customer Experience Manager in San Andrés Cholula, Puebla** ------------------------------------------------------------------------------------ **Join our team!** We are looking for a: Community \& Customer Experience Manager **Job Objective:** To drive user loyalty by building community and optimizing every touchpoint. Core responsibilities integrate customer service, analytics, and positioning strategy design. **Main Responsibilities** * Managing conversations—responding to questions, comments, and direct messages across all digital platforms (social media, forums, messaging apps, WhatsApp). * Building strong, lasting relationships with the audience. * Designing onboarding experiences for new users and creating ongoing activities to sustain interest and interaction. * Monitoring public sentiment and applying response protocols to resolve complaints before they impact digital reputation. * Analyzing the full user journey to identify friction points and opportunities for improving brand interaction. * Personalizing service by adapting the brand’s tone and messaging so each customer’s experience is unique and relevant. * Tracking engagement, community growth, and retention rates using analytics tools. * Translating daily interactions into actionable insights for other departments—such as product development or sales—to inform decision-making. * Generating and managing bookings for requested services, overseeing the first-contact experience and providing appropriate follow-up. * Updating the CRM. * Participating in and managing strategic content planning—including topic research, writing persuasive copy, trend analysis, etc. **REQUIREMENTS** * Minimum 4 years of prior experience. * Excellent spelling and grammar. * High level of organization. * Basic understanding of sales principles. * Experience in hospitality/community management. * Proficiency with Notion/Trello/Drive. Please attach your CV and portfolio—we will contact you shortly. We look forward to learning about your skills and experience! **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Mid-level **Departmental Function:** Marketing / PR / Communications **Industry:** Marketing **Skills:** * Community and Experience *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0cfc233900003100719557\&source\=indeed*