General Manager

Description

**We are seeking a General Manager** with strategic vision, human-centered leadership, and a results-driven mindset, capable of comprehensively directing hotel operations while ensuring achievement of the property’s financial, commercial, and operational objectives. The position requires an individual with strong leadership, demonstrable emotional intelligence, and experience managing multidisciplinary teams—focused on strengthening organizational culture, elevating guest experience, and driving sustainable business growth through efficient, profitable operations aligned with brand standards. **Position Objective:** Strategically lead the hotel’s overall operations, ensuring achievement of the property’s financial, commercial, and operational objectives by effectively leading work teams, optimizing resources, and implementing strategies oriented toward profitability, guest satisfaction, brand positioning, and sustainable business growth—while guaranteeing compliance with brand standards. **Key Responsibilities:** * Lead hotel operations comprehensively, ensuring high standards of service, quality, and hospitality. * Design and implement commercial and operational strategies focused on growth, brand positioning, and profitability. * Supervise key business metrics such as occupancy, ADR, RevPAR, guest satisfaction, and operational productivity. * Develop sales, revenue management, and forecasting strategies to maximize results. * Manage annual and monthly budgets, ensuring financial control and optimal resource utilization. * Train, develop, and motivate high-performing teams through human-centered leadership and emotional intelligence. * Foster an organizational culture grounded in respect, communication, commitment, and collaborative teamwork. * Ensure compliance with brand standards, audits, internal policies, and applicable regulations. * Strengthen commercial relationships with corporate clients, strategic accounts, and business partners. * Deliver memorable guest experiences through continuous monitoring of service and quality. * Identify improvement opportunities and implement innovation and continuous improvement strategies. * Represent the hotel at industry events, negotiations, and hospitality and tourism sector activities. **Candidate Profile We Seek** * Bachelor’s degree in Hotel Administration, Tourism, Business Administration, or related field. * Minimum 5 years’ experience leading hotel operations. * Experience in branded or franchised hotels is preferred. * Solid knowledge of hotel operations, sales, revenue management, and financial administration. * Experience in budgeting, forecasting, and financial indicator analysis. * Demonstrable leadership in managing multidisciplinary teams. * Demonstrable emotional intelligence through courses, certifications, or specialized training. * Strong conflict resolution, decision-making, and pressure-resilient leadership capabilities. * Strategic vision, results orientation, and service focus. * Excellent communication, negotiation, and interpersonal skills. **What We Value in You** * Human-centered, approachable leadership. * Ability to inspire and develop talent. * Strategic thinking. * Passion for hospitality. * Results orientation without compromising humanity. * Adaptability, innovation, and continuous improvement. Employment Type: Full-time, Indefinite-term Salary: $50,000.00 – $80,000.00 per month Benefits: * Company parking * Major medical expense insurance Work Location: On-site employment