Educational Customer Service Advisor

Description

Job Summary: We are seeking an educational customer service professional to contact leads, screen prospect profiles, and schedule virtual interviews, with emphasis on proactivity and service orientation. Key Responsibilities: 1. Timely contact with interested leads to provide program information. 2. Conducting prospect profile screening and scheduling interviews. 3. Lead follow-up and information registration in CRM. A PRIVATE UNIVERSITY IS SEEKING EDUCATIONAL CUSTOMER SERVICE STAFF AT TORRE NATYVO, PLAZA AVENTURA WE OFFER: * **Base salary:** $10,000 per month * **Bonuses:** * Bonus for meeting scheduled appointment targets * Bonus for effective attendance at interviews * Performance bonus (KPIs) * Statutory benefits * Minor medical expense insurance, life insurance, and funeral expense insurance * Educational and language scholarships REQUIREMENTS: * **Education:** Preferably incomplete or completed bachelor’s degree in administrative fields, communications, marketing, or related disciplines. * **Experience:** Minimum 6 months in customer service, call centers, or commercial areas. * Excellent verbal and written communication skills. * Articulate speech and active listening ability. * Empathy and client-oriented interpersonal skills. * Organization and follow-up capability. * Basic proficiency with digital tools (CRM, WhatsApp, Google Calendar, etc.). * **Attitudes:** * Proactivity * Service orientation * Responsibility * Results-driven mindset RESPONSIBILITIES: * Timely contact with interested leads to provide general and compelling information about the University’s programs and benefits. * Initial prospect profile screening (interests, academic level, professional goals, payment capacity, etc.). * Scheduling virtual interviews with the sales advisor (closer). * Confirming prospect attendance at scheduled appointments. * Conducting basic follow-up with leads who did not confirm appointments. * Accurately registering information in CRM or database. **Work Schedule:** Monday to Friday, 9 AM to 6 PM; Saturdays, 9 AM to 2 PM CONTACT: 3330054264 Salary: Starting from $9,582.00 per month Benefits: * Employee discount * Gym discount * Special discounts and preferential pricing * Medical expense insurance * Life insurance Application Question(s): * How long have you worked in customer service? Work Location: On-site employment