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Position Summary: Responsible for supervising import and export activities, ensuring compliance with customs regulations and operational efficiency across manufacturing plants in Mexico and the U.S. Key Highlights: 1. Supervise import/export operations and customs compliance. 2. Manage OEA and CTPAT certifications. 3. Lead team and coordinate service providers. **POSITION OBJECTIVE:** ============================ **Responsible for supervising import and export operations between manufacturing plants in Mexico and suppliers from various countries; reviews documentation management with different customs agencies and carriers according to company-established procedures to ensure compliance with customs regulations of Mexico and the United States.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ **PRIMARY RESPONSIBILITIES:** ========================== * Daily supervision of import\-export department activities, ensuring adherence to company-established procedures aligned with applicable foreign trade regulations; review work quality and maintain high service levels for internal customers across manufacturing plants in Tijuana and Watkins Wellness in Vista, California. * Continuous communication with internal customers (Purchasing, Engineering, Warehouse, Production, others) to sustain optimal operational flow across manufacturing plants in Tijuana and Watkins in Vista, CA; provide ongoing support to Logistics, Customs Compliance, and Shipping departments. * Ensure proper use of Annex 24 software and ERP systems by import\-export analysts, and keep the team updated with information and training for correct system usage in preparing import and export invoices per IMMEX program requirements and necessary operational inquiries. * Responsible for managing supply chain security certifications — Authorized Economic Operator (OEA) and Customs\-Trade Partnership Against Terrorism (CTPAT) — with Mexico’s Tax Administration Service (SAT) and U.S. Customs and Border Protection (CBP) for Tapicerías Pacifico’s manufacturing and transportation facilities, as well as for Watkins Wellness Vista facilities; serves as official representative during authority audits and monitors full compliance. * Coordinate team efforts of personnel under supervision, promote assertive communication, balance workloads, and provide direction on KPIs (Key Performance Indicators), setting departmental goals aligned with organizational objectives. * Conduct periodic evaluations of service providers using scorecards — including Mexican and U.S. customs brokers, transportation providers, and freight consolidators — measuring performance and responsiveness to daily import/export operational requests for plants in Mexico and Watkins Wellness in Vista, CA; coordinate quarterly business review (QBR) meetings to present results. * Responsible for definitive regime imports of materials, equipment, and/or tools, overseeing correct tariff classification, part number registration in Annex 24 system, applicable benefits, RRNA compliance, and follow-up with internal customers for delivery. * Periodically evaluate analyst performance and provide feedback during one-on-one meetings; collaborate with analysts on reviewing annual objectives and guide progress on individual and team projects related to TCP implementation. * Track international shipments — both imports and exports — with suppliers, carriers, freight forwarders, customs agencies, and other company departments; maintain constant communication with freight forwarders and internal customers to ensure material supply and product delivery to customers. * Work directly with U.S. Logistics teams in selecting and evaluating service providers, and with U.S. Customs Compliance teams to ensure compliance with international treaties and applicable benefits for import and export shipments. * Read and stay current with applicable laws and regulations to ensure import and export operations are conducted within the current legal framework; serve as subject-matter expert on foreign trade, international logistics, customs compliance, and related topics. * Support maintenance of IVA/IEPS and Origin Review (RO) certifications through activities such as collection, review, and archiving of Positive Compliance Opinions issued to authorized carriers for movement of foreign trade goods. ***Note: This is not an exhaustive list of all job responsibilities. Additional duties may be assigned as required by business needs.*** **JOB REQUIREMENTS:** ========================== **EDUCATION** ------------- * Bachelor’s degree in International Trade, International Business, Customs and Logistics, or related field. * Master’s degree preferred in International Trade and/or Supply Chain Management. **EXPERIENCE** --------------- * Minimum 10 years of verifiable experience in IMMEX companies within Foreign Trade, Import\-Export, Customs Compliance, and/or Logistics departments. * Minimum 3 years of supervisory experience. * Experience with Annex 24 systems (I\-xport preferred) and ERP systems. **KNOWLEDGE** ----------------- * Knowledge of international logistics, customs legislation, and foreign trade regulations applicable to IMMEX companies. * Commodity classification. * Knowledge of IMMEX, USMCA (TMEC), PROSEC programs. * Familiarity with IVA\-IEPS, RO, CTPAT, and OEA certifications. * Proficiency with Microsoft Office suite. * Advanced experience with Annex 24 systems (I\-Xport preferred). * Experience with online government procedures (Single Window, SE, SAT, Annex 30, etc.). * Ability to draft formal correspondence for government agencies. * Knowledge of continuous improvement tools applicable in industry. **COMPETENCIES** ---------------- Adaptability, leadership, urgency orientation, professionalism, customer-focused listening, sound decision-making, initiative, excellent vision and purpose in work. Demonstrate ethical and moral values, respect and customer attention, teamwork, and motivation. **LANGUAGE SKILLS** ------------------------- Advanced English proficiency with ability to conduct fluent conversations with corporate offices, customs agents, brokers, carriers, and international suppliers. Excellent written and verbal communication skills in both Spanish and English for corporate environments. Ability to deliver training, lead meetings, and present departmental results. **PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT** -------------------------------------------- This position is based in a closed office environment configured for administrative work with artificial lighting. Mobility between manufacturing plants in Mexico and the United States is required. No significant physical effort is required; occasional handling of files and/or materials weighing no more than 5 kilograms may be necessary. **Company: Watkins Wellness** ----------------------------- WATMX 2\.Especial LJ7:00\-18:00 V12:36 (Mexico) Full time*Watkins (the “Company”) is an equal opportunity employer and* *we* *strive to employ the most qualified individuals for every position**.* *The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.* *Watkins* *is an E\-Verify employer. E\-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.* *E\-Verify Participation Poster:*English \& Spanish *E\-Verify Right to Work Poster:*English \& Spanish
