Commercial Support Coordinator

Description

Job Summary: We are seeking a Commercial Support Coordinator to lead a team, standardize processes, and ensure an excellent customer experience—freeing up the sales team to focus on closing deals. Key Highlights: 1. Challenging and stimulating work 2. Open, flexible, and growth-oriented organizational culture 3. Growth potential within the company At Blue Phoenix Brands, we specialize in incubating and scaling iconic brands. We currently manage over 15 brands and hundreds of products in our catalog. Our primary distribution channel is online: DTC via our websites, Amazon, Mercado Libre, Liverpool, and Coppel. We are expanding and are now hiring for the position of COMMERCIAL SUPPORT COORDINATOR, with the objective of coordinating and leading the team to ensure proper execution of administrative processes, timely customer follow-up, and prompt handling of requests—thereby relieving operational burdens from the sales team and enabling them to concentrate on business generation and closure. The coordinator serves as a strategic liaison between the commercial department and the support team, standardizing workflows, supervising the performance of assigned executives, and guaranteeing a consistent, high-quality customer experience—all aligned with guidelines and objectives set by Commercial Management. **Responsibilities:** * Supervise the daily work of commercial support executives, ensuring adherence to timelines, quality standards, and departmental priorities. * Distribute workload evenly among executives, adjusting assignments based on case volume and complexity. * Identify areas for individual team performance improvement and foster development through continuous feedback. * Standardize departmental workflows by documenting processes and updating them as business needs evolve. * Oversee the preparation and management of quotations, ensuring alignment with the brand’s current commercial parameters. * Track the full order lifecycle—from confirmation through delivery—coordinating with logistics and warehouse teams to ensure compliance with agreed timelines and conditions. * Ensure the customer experience remains consistent and aligned with Dogelthy’s service standards. * Prepare and present periodic departmental performance reports, including metrics on order tracking, response times, complaint resolution, and team productivity. * Propose corrective or improvement actions based on indicator analysis, focusing on increasing the sales team’s available capacity. **Requirements:** * Bachelor’s degree in Business Administration, Commerce, Marketing, or related field. * 1–2 years of experience in **sales and customer service.** * Experience using **CRM** systems and generating reports. * Knowledge of **trade marketing** (POP, promotions, activations), or strong interest in developing expertise in this area. * Intermediate Excel skills and proficiency with Microsoft Office suite. * A **commercial, dynamic, and solution-oriented profile**, with a passion for customer service. * Proactivity, organization, and ability to conduct timely follow-ups. * Effective communication, negotiation skills, and a sense of urgency. * Service orientation, empathy, and results-driven mindset. * Enthusiasm for teamwork. **Why Join Us?** * Challenging, stimulating, and rewarding work * Open, flexible, and growth-oriented organizational culture * Long-term salary or fee increase opportunities * Growth potential within the company * Openness to idea contribution **Details:** * Villa Universitaria, Zapopan, Jalisco. * Schedule: 9am \- 6pm, Monday to Friday. Employment Type: Full-time, Indefinite term Salary: $16,000\.00 \- $20,000\.00 per month Work Location: On-site