Customer Service Analyst

Description

Job Summary: We are seeking a Customer Service Analyst to join a growing company focused on delivering an excellent customer experience and support. Key Highlights: 1. Professional development and growth opportunities 2. Stable company with over 30 years of experience 3. Ongoing training **We are hiring Customer Service Analysts!** At **Transportes Azteca**, we are a Mexican company with over 30 years of experience in the logistics and specialized transportation sector. Joining our team means becoming part of a growing organization committed to excellence and professional development. **What are we looking for?** Individuals with an outstanding service attitude, strong communication skills, and a willingness to deliver a positive experience to our customers. **Location**: First weeks at **La Venta del Astillero**, subsequently at **CONCENTRO**. **Requirements:** * Availability to cover shifts: **EVENING** and **COVERING DAYS OFF**. * Service-oriented attitude. * Communication skills. * Basic English. **Responsibilities:** * Provide customer service and support (phone, email, and chat). * Resolve inquiries, incidents, and follow up on requests. * Record and update information in internal systems. * Route cases to the appropriate departments. * Ensure courteous and professional service experiences. **We Offer:** * Competitive salary. * Statutory benefits from day one. **Additional Benefits:** * Grocery vouchers. * Savings fund and savings account. * Life insurance. * Profit-sharing. * 30-day Christmas bonus. * Ongoing training. * Opportunities for career advancement within the company. **Apply today and join Transportes Azteca!** Build your career at a solid company in the logistics sector. Employment Type: Full-time, Indefinite-term contract Salary: $18,000.00 per month Benefits: * Savings account * Company parking * Life insurance * Company phone * Free uniforms * Grocery vouchers Application Question(s): * What is your current phone number where we can contact you? Work Location: On-site employment