Job Summary: Provide timely and professional customer service, ensuring service follow-up, incident resolution, and maintenance of positive business relationships. Key Responsibilities: 1. Customer support via telephone, email, and messaging. 2. Incident management and reporting to customers. 3. Customer database updates. **Job Objective** Provide timely, clear, and professional customer service, ensuring service follow-up, incident resolution, and maintenance of positive business relationships. **Main Responsibilities** * Customer support via telephone, email, and messaging. * Service follow-up (trip status, deliveries, incidents). * Registration and tracking of requests in the system. * Ongoing communication with operations and monitoring teams. * Incident management and reporting to customers. * Preparation of service reports. * Customer database updates. * Escalation of critical issues. Contact Carolina Sahagún Lomelí Mobile: 33 1893 0638 Employment Type: Full-time Salary: $16,000\.00 per month Experience: * Minimum: 1 year (Preferred) Work Location: On-site
Juan García
Indeed · HR
Juan García
Indeed · HR
