Private Security Supervisor

Description

Position Summary: Supervises and coordinates private security services, ensuring compliance with protocols, personnel management, and customer satisfaction. Key Highlights: 1. Leadership and personnel management in security services. 2. Incident management and continuous improvement in operations. 3. Effective communication and customer service orientation. **Position: Private Security Supervisor** **Position Objective:** Ensure the proper operation of assigned security services by supervising field personnel, ensuring compliance with instructions, timely handling of incidents, and customer satisfaction. **Main Responsibilities:** * Supervise compliance with security instructions and protocols at each service location. * Coordinate and direct operational staff (security guards). * Conduct supervision rounds across various service points. * Respond to incidents, emergencies, and field staff reports. * Prepare operational reports and supervision logs. * Train and provide feedback to staff on procedures and customer service. * Verify shift coverage and manage attendance-related incidents. * Maintain communication with clients for service follow-up and improvement. * Supervise proper use of uniforms, equipment, and work tools. * Implement continuous improvement actions in operations. **Skills and Competencies:** * Leadership and personnel management. * Decision-making and problem-solving. * Effective communication (oral and written). * Operational organization and follow-up. * Conflict management. * Customer service orientation. * Working under pressure. * Responsibility and discipline. **Technical Knowledge:** * Security protocols and access control. * Report and log preparation. * Basic regulations governing private security. * Use of communication radios and security equipment. * Basic office software (Word, Excel) preferred. **Requirements:** * Completed high school diploma or bachelor’s degree. * Minimum 2–3 years of experience in private security. * Prior experience as a supervisor. * Experience managing work teams (minimum 10–20 people). * Experience interacting with clients and handling incidents. * **12x12 day or night shifts** * **Monthly salary of $15,000 MXN gross + $1,000 MXN performance incentives** Salary: $15,000.00–$16,000.00 MXN per month Work Location: On-site employment