Operations Executive

Description

Position Summary: We are seeking an Operations and Customer Service Executive to manage import operations, provide comprehensive customer service, and coordinate logistical and administrative processes. Key Highlights: 1. Comprehensive customer service and timely follow-up for import operations 2. Administrative, operational, and financial management of operations 3. Freight coordination, file control, and documentation ***Operations and Customer Service Executive (Logistics / International Trade)*** A logistics and international trade company is seeking talent to join its operations team, with a focus on customer service and import tracking. **Position Objective:** To deliver comprehensive customer service and timely follow-up, ensuring accurate administrative, operational, and financial management of import operations, while guaranteeing clear communication, process control, and professional service. **Responsibilities:** \* Customer service and follow-up throughout the entire import process. \* Receipt and analysis of supplier quotations. \* Preparation of logistics quotations (freight, insurance, documentation, transportation, and duties). \* Collection of technical product information for import. \* Validation with customs broker (tariff classification, NOMs, and regulations). \* Shipment tracking (departure, transit, arrival, and release). \* Freight coordination, including air freight operations. \* File and documentation control for operations. \* Management of customer accounts (advances, payments, and records). \* Issuance of partial and final invoices. \* Customer and supplier onboarding in the system. \* Recording and updating of operations in the internal system. **Requirements:** \* Bachelor’s degree or technical diploma in International Trade, Logistics, Business Administration, or related field \* Experience in customer service, operations, or administrative functions \* Proficiency in Microsoft Office suite \* Experience with CRM or administrative systems (preferred) \* Organizational skills, attention to detail, and follow-up capability \* Strong communication skills and customer interaction ability **Competencies:** \* Customer orientation. \* Organization and control. \* Attention to detail. \* Professional communication. \* Ability to work under pressure. \* Responsibility and confidentiality. **Desirable Knowledge:** \* International trade and import operations. \* International logistics (maritime and air). \* Customs documentation. \* Invoicing. **Benefits:** \* Salary: $15,000 MXN per month. \* Statutory benefits. \* Working hours: Monday–Friday, 9:00 AM–6:00 PM (Remote work; schedule may vary). Employment type: Indefinite-term contract Salary: $14,000.00–$15,000.00 MXN per month Work location: On-site employment