Job Summary: Support in diagnosing and resolving critical incidents in stores, ensuring system operation and monitoring. Key Responsibilities: 1. Handling critical incidents affecting store operations. 2. Resolving incidents related to SCO registers, payments, and memberships. 3. Creating manuals and documentation for audits. Application Support Engineer Jr Hybrid work modality: Toreo in CDMX REQUIRED PROFICIENCY IN: Linux, Windows, VMware, ServiceNow Handling critical incidents affecting store operations (e.g., no payment processing at terminals). Supporting review, diagnosis, and resolution of incidents and opportunities reported by store support teams (Selfcheckout, SMART, Promotions). Tracking incident reports and backlogs. Resolving incidents related to SCO registers, card payments, memberships, and parking. Creating manuals and documentation for audit-related topics. Monitoring store closures. Rotating shifts. On-call duties during holidays, peak customer seasons, and weekends. Office attendance twice per week – Toreo. Attending client offices during peak seasons – Hot Sale May, Buen Fin, and holiday season – approximately 3 to 6 visits per season. Basic/intermediate knowledge of Linux, Windows, and VMware commands. Basic/intermediate development of Linux bash scripts. Programming logic. Interpretation of log files (html, xml, javascript). Basic/intermediate English (for conferences and emails with USA clients). Knowledge of Windows 10 and later (installation/uninstallation of fixes/packages, event analysis, firewall administration, device management, port and service administration). Proficiency with tools: WINSCP, PuTTY, SuperPuTTY, VNC, Remote Desktop, PowerShell, cmd. File system administration (jks, js, xml, dat, bat). VMware administration (ETH network card). Knowledge of SQL, PostgreSQL. Basic networking knowledge. Customer service orientation and excellent attitude. Desirable: ServiceNow knowledge. -Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Languages: English Keywords: support, support, support, engineer, engineers, engineer, ing, engineer, junior