Collection Supervisor

Description

Job Summary: Supervises and coordinates collection teams, manages portfolios, trains agents, and resolves incidents to optimize recovery. Key Highlights: 1. Coordination and supervision of collection teams 2. Portfolio management and recovery strategies 3. Training and skill development ***LEADING CREDIT PORTFOLIO ADMINISTRATOR AND RECOVERER IN MEXICO*** **RESPONSIBILITIES:** * Team supervision: Coordinate and guide collection executives to ensure achievement of daily and monthly targets. * Performance monitoring: Review calls and collection activities, verifying service quality and compliance with protocols. * Portfolio management: Track accounts receivable, establishing strategies to reduce delinquency and improve recovery. * Training and feedback: Provide ongoing training and feedback to agents to strengthen negotiation and customer service skills. * Reporting and metrics: Prepare reports on results, collection KPIs, and team productivity for management review. * Incident resolution: Handle complex cases or difficult customers, supporting the team in identifying effective solutions while maintaining confidentiality. **WE OFFER:** * Salary: **$13,738** gross per month * Uncapped monthly bonus * Transportation allowance: $500 per month **(Evening shift only)** * Statutory benefits from day one * Career growth to Assistant Manager **SCHEDULES:** * Morning shift: 8:00 AM to 3:30 PM; rotating Saturday shifts: 8:00 AM to 3:30 PM and 12:30 PM to 8:00 PM * Evening shift: 1:30 PM to 9:00 PM; rotating Saturday shifts: 8:00 AM to 3:30 PM and 12:30 PM to 8:00 PM **REQUIREMENTS:** * Minimum 1 year of recent experience as a collection supervisor * Delinquency experience of 1 year or more * Proficiency in computer use * Teamwork orientation **WORK LOCATION:** * Francisco Murguía, 50130 Toluca de Lerdo, Méx. **IF YOU MEET THESE REQUIREMENTS, APPLY NOW!!!!!