CUSTOMER SUPPORT ASSISTANT

Description

Job Summary: Estafeta is seeking a professional to generate and document shipping guides, track shipments, and provide personalized customer service. Key Highlights: 1. Professional growth opportunities 2. Working in a dynamic and inclusive team 3. An environment that values talent and diversity Commercial City: FEDERAL DISTRICT Publication Date: Apr 16, 2026 Schedule: Monday to Friday, 9:00 AM to 6:00 PM, and Saturdays Description: About the Company At Estafeta, our passion for connecting people and businesses drives us forward. With over 45 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and Estafétalo! Location (Azcapotzalco, near UAM Metro Station) Position Objective Generate and document shipping guides via the "Command" system to enable necessary tracking from request initiation through final delivery. Requirements * Education: High school diploma or technical degree. * One year of experience in customer service or as an administrative assistant. * Attention to detail, clarification of inquiries, and provision of personalized service. * Proficiency in Office software: Presentation and analysis of results. Job Functions or Responsibilities * Generate shipping labels by entering sender and recipient information into "SCI" (Interactive Command System) to expedite package pickup. * Execute registration and creation of shipping labels, generating reports known as manifests to maintain a record of labels created in "SCI" (Interactive Command System) and to close out the client's daily operations. * Analyze shipment tracking for clients by monitoring shipments in the tracking system to verify package status and location, enabling customers to know where their shipment is located. * Report special cases by communicating with the account executive or account advisor so coordination with relevant departments can occur and optimal customer service can be delivered. * Report data updates by entering updated sender and recipient information into the Command system to ensure accurate label generation. What We Offer You * Opportunities for career advancement. * Productivity bonus. * Meal vouchers. * Bonuses exceeding statutory requirements. Why Join Estafeta? This vacancy is open to talent with disabilities. At Estafeta, you do more than work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion. If you are interested, apply on Estafeta's website.