Repairs & Maintenance Team Leader

Description

Summary: The Repairs & Maintenance Team Leader will manage maintenance professionals, driving operational excellence and ensuring high-quality repairs and client satisfaction within residential maintenance. Highlights: 1. Manage a high-performing team of maintenance professionals 2. Drive operational excellence in maintenance execution 3. Ensure quality and positive client experience **Repairs \& Maintenance Team Leader** at Evernest **COMPANY OVERVIEW**Evernest is a full\-service real estate and property management company with a national presence and an outstanding reputation. We operate in more than 50 markets across the United States and manage over **19,000 homes**. Our goal is to scale to **250,000 homes by 2030**, and we’re building a world\-class operations team to help us get there. Our Property Services division plays a critical role in providing reliable, high\-quality maintenance services to our clients and residents. We combine local expertise, strong systems, and data\-driven insights to improve service quality, reduce costs, and deliver an exceptional experience nationwide. **POSITION OVERVIEW** The **Repairs \& Maintenance Team Leader** will oversee a team of maintenance professionals who coordinate and execute repairs, service requests, and maintenance projects across multiple U.S. markets. This leader will manage daily performance, prioritize work effectively, and ensure repairs are completed on time, at a fair cost, and with high\-quality results. The ideal candidate brings strong management, critical thinking, and problem\-solving skills, with deep experience in **single\-family rental (SFR)** or residential maintenance operations. **RESPONSIBILITIES** * **Manage a High\-Performing Team** + You will be responsible for training and managing team members to achieve operational excellence. You will be involved in the hiring and development of your team. You will have between 5\-8 direct reports and will be overseeing repairs and maintenance for around 3,000 homes. + Conduct regular check\-ins, set clear goals, and help team members grow in their roles. + Set high expectations and lead your team to hit them. * **Drive Operational Excellence** + Oversee day\-to\-day maintenance execution, ensuring work orders are completed accurately and efficiently. + Identify and resolve process challenges to improve speed, quality, and communication. + Collaborate with cross\-functional teams (Dispatch, Vendor Management, Operations) to ensure smooth handoffs and consistent results. + Provide deep understanding of single family home maintenance and repairs. * **Leverage In\-House Technicians** + Expand and optimize Evernest’s internal maintenance technician operations to increase capacity, utilization, and profitability. + Drive technician performance, ensuring high\-quality workmanship, strong communication, and accountability. * **Ensure Quality and Client Experience** + Promote a “right\-first\-time” culture that emphasizes craftsmanship, clarity, and proactive updates. + Monitor quality, resolve escalations, and continuously improve client and resident satisfaction. * **Manage Costs and Vendor Performance** + Track maintenance spending, identify trends, and support initiatives to improve efficiency and control costs. + Build and maintain strong vendor relationships to ensure consistency in pricing, quality, and service. + Support the use of Evernest’s price book, standards, and technology tools across your assigned markets. **REQUIREMENTS** * **Excellent communication and interpersonal skills (written and verbal).** * **Evernest Core Values.** * **3\+ years of experience** in property maintenance or construction operations, ideally within the **SFR (single\-family rental)** industry. * Proven management experience **hiring, training, and developing teams** in an operational environment. * Strong understanding of maintenance processes, workflows, and vendor management. * Comfort with technology and data analysis; ability to use dashboards and systems to monitor team performance. * **Root\-Cause Problem Solving** – Digs beyond surface issues to identify underlying process or training gaps. * **Data\-Informed Judgment** – Uses information to make balanced, timely decisions. * **Prioritization Under Pressure** – Can quickly determine what matters most when everything feels urgent. * **Decision\-Making Confidence** – Balances speed with quality and acts decisively with incomplete information. * **Clear and Concise Communication** – Explains complex issues simply to non\-technical audiences. * **Adaptability** – Thrives amid change, new technology, and evolving priorities. * **Ownership Mentality** – Treats the business as their own—takes full responsibility for outcomes. **Additional Minimum Requirements to join our team:** * **256GB of storage and 8GB of RAM Processor: Core i5 or higher (*****Preferably laptop*****).** * Fast Internet: minimum download and upload speed of 50 Mbps (live speed tests will be conducted). * 1 External Monitor (***2 External Monitor preferred***) * Webcam * Headset * Quiet workspace **WHAT WE OFFER** * **Fully Remote Work**: This is a 100% work\-from\-home position, giving you the flexibility, comfort, and work–life balance that remote work provides * **Limitless Learning \& Growth**: Enjoy continuous development through weekly company\-wide development sessions designed to support both your personal and professional growth. Your progression matters, and we invest in it * **Culture That Prioritizes People**: Connect directly with our CEO and leadership team during weekly company\-wide Q\&A sessions — a space to ask questions, share ideas, and be recognized. * **Innovation at the Core**: Participate in weekly team meetings focused on process improvement, collaboration, and solving real challenges. Your ideas drive our evolution, and your voice truly matters. * **Feedback\-Driven Culture**: Experience a supportive, growth\-oriented environment with monthly one\-on\-one meetings designed to provide feedback, encouragement, and clear development paths. * **Meaningful Time Off**: Enjoy Paid Time Off (*PTO*) accrual \+ 8 paid company holidays and 2 floating holidays you can use for the moments that matter most to you — because balance is essential. * **Christmas Bonus**: We provide an annual *Christmas Bonus* every December, equivalent up to 80 hours of pay. This amount may be prorated if you have been with us for less than one year. * **Incentive Compensation**: Our incentive bonus program is designed to reward performance, support goal achievement, and align individual contributions with Evernest’s objectives. Bonus structures vary by department and may be updated based on company needs (*Specific details will be shared during your onboarding)*. **CORE VALUES** *To be considered for this position, you must connect deeply with Evernest’s company core values:* **Win Together** – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals. **Do the Right Thing** \- We will always be honest with each other, our residents, and our owners. We operate a truth\-based property management company with high levels of accountability, regardless of how it affects us individually or as a company. **Own the Outcome** – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry. **Embrace the Grind** – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well\-qualified tenant, collect rent, communicate effectively, and manage the day\-in and day\-out processes that keep you happy. **Grow Daily** – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful. \#ind123