Sales Supervisor (Call Center)

Description

Job Summary: We are seeking a Credit Card Sales Supervisor with experience in leadership, team development, and achievement of business objectives to enhance performance and customer experience. Key Highlights: 1. Leadership and team development to drive performance 2. Operational supervision and administrative management 3. Ensuring compliance with policies and service quality Do you have experience leading sales teams and are passionate about developing talent to achieve outstanding results? This opportunity is for you. At Telvista Mexico, we are looking for a Credit Card Sales Supervisor focused on leadership, coaching, and achieving business objectives—someone capable of driving team performance and ensuring an excellent customer experience. Job Objective Ensure that staff under supervision meet operational metrics, delivering added value to our customers while adhering to Telvista Citizen Principles and the company’s quality, service, and performance standards. What You’ll Do? Leadership and Team Development Drive staff performance through coaching, feedback, and continuous follow-up. Monitor and evaluate calls with individual and group feedback. Identify areas for improvement and execute action plans. Assess team members’ knowledge, skills, and behaviors. Motivate and inspire staff to achieve sales targets. Real-Time Operational Supervision Provide support and resolve questions regarding products and processes. Handle escalated calls to supervisors. Conduct floor-level operational follow-up to ensure adherence to KPIs. Administrative Management Review payroll pre-lists and staff incidents. Track schedules, leave requests, tardiness, and absences. Validate pre-incentives and Quality & WFM reports. Monitor and escalate operational tool failures. Compliance and Quality Ensure compliance with policies, procedures, and information security standards. Guarantee protection and confidentiality of personal data belonging to customers and colleagues. Promote team participation in the Quality Management System processes. Profile We Seek We seek a candidate with: Experience supervising sales teams, preferably in financial campaigns or credit card operations. Ability to lead, motivate, and develop people. Results-oriented mindset and commitment to achieving objectives. Analytical ability and problem-solving skills. Excellent communication and operational follow-up capabilities. Strong sense of responsibility, quality, and customer service orientation. Key Competencies Leadership Customer Orientation People Development Results Orientation Problem Solving Supervisory Capability Work Quality · We Offer Base salary + Incentive PL PSL (food vouchers, FA, SGMM, S Dental, Savings Fund) Weekly payment Growth opportunities · Join Our Team Become part of a company where you can develop your leadership, empower your team’s talent, and grow professionally while achieving outstanding results together. Send your CV to **************@telvista.com.mx. -Requirements- Minimum Education: Upper Secondary Education – Technological High School 1 year of experience Keywords: resident, supervisor, assistant manager, coordinator, manager, captain, cambaceo, sales, callcenter, teleoperator, telephone operator, telephonist, telephone