Bilingual Appointment Setter

Description

Summary: Seeking an experienced and bilingual Medical Sales Representative to engage leads, book appointments, and support patient care for a growing dental group. Highlights: 1. Opportunity to join a patient-centered dental group 2. Focus on communication, efficiency, and professionalism 3. Remote role ideal for a motivated self-starter **Job Post: Medical Sales Representative (Spanish\-English Bilingual)** **Job Code:** \[SL\-VD 2] **Position Type:** Full\-Time (40 hours per week) **Work Hours:** 9:00 AM – 5:00 PM CDT **Work Days:** Monday – Friday **Salary:** Starting at $7 per hour (depending on experience) About Our Client Our client is a growing U.S.\-based dental group committed to delivering high\-quality dental care with a patient\-centered approach. The team is passionate about building trust with patients, providing excellent customer service, and helping more people access the dental care they need. With a strong emphasis on communication, efficiency, and professionalism, they leverage technology and teamwork to provide a seamless patient experience. About the Role They are looking for an experienced and bilingual Medical Sales Representative (Spanish\-English) to join their remote team. This position is ideal for a motivated self\-starter with a proven background in sales, cold calling, and appointment setting. The role requires excellent communication skills, attention to detail, and a genuine passion for helping patients get the care they need. *Note: Experience as a Dental Virtual Assistant (VA) is a strong plus.* Key Responsibilities:* Make outbound sales and cold calls to engage leads and convert them into booked appointments * Respond to patient inquiries via phone, email, chat, and text professionally and empathetically * Manage appointment calendars, reschedule appointments, and handle inbound calls * Organize and prioritize email and text communications, including newsletter delivery * Maintain an accurate pipeline using CRM tools and track progress against KPIs * Understand and communicate the benefits of dental services and overcome objections * Support lead qualification, follow\-up, and marketing campaign tracking **Requirements** Required Skills \& Qualifications:Communication \& Interpersonal Skills* Bilingual: Fluent in both Spanish and English * Excellent verbal communication and active listening skills * Strong customer service mindset with a calm, patient, and empathetic approach * Persuasive and confident in converting leads into appointments * Clear and professional written communication via email and text Technical \& Organizational Skills* CRM proficiency and experience using VoIP phone systems * Familiarity with dental scheduling software (Open Dental, Dentrix, Eaglesoft preferred) * Strong organizational skills and ability to manage multiple tasks * Basic understanding of dental terminology and insurance (a plus) * Knowledge of HIPAA compliance and secure patient data handling Sales \& Marketing Skills* Skilled in lead qualification, nurturing, and follow\-up * Comfortable aligning messaging with marketing campaigns * Able to track and record lead sources accurately for reporting Basic requirements* Must be highly proficient in both spoken and written English and Spanish, as this role requires clear Spanish–English bilingual communication. * Must have relevant work experience * Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory] * Must be available for video meetings with your camera on (when needed) Technical requirements* Device: Reliable laptop or desktop computer. * Internet: High\-speed connection (minimum 10 Mbps). * Audio: Noise\-canceling headset. * Video: Webcam for virtual meetings. * Workspace: Quiet, professional environment **Benefits** * Dedicated HR \& Contractor Support Team: Access to world\-class support for questions, guidance, contract matters, and client communication. * Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client\-related tasks. * HIPAA \& Cybersecurity Training \+ Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. * Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top\-performing VA and increase long\-term client retention. * Client\-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. * Client\-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. * Access to Tools \& Resources: Templates, workflow guides, productivity tools, and client\-specific SOP support to help you perform at your best. * Optional Performance\-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. *These are optional resources and client\-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.*