Call Center Coordinator

Description

Job Summary: We are seeking an experienced Call Center Coordinator in collections to supervise staff, manage teams, report results, and develop recovery and retention strategies. Key Highlights: 1. Short-term development and growth opportunity 2. Positive work environment 3. Retention strategies and agent engagement activities \*WE ARE LOOKING FOR YOUR TALENT!\* \*CALL CENTER COORDINATOR — we work with the most popular bank nationwide in the collections area\* \*WE OFFER:\* \*NET BASE SALARY \+ PRODUCTIVITY BONUSES\* Statutory benefits Positive work environment Short-term development and growth opportunity Referral bonus for friends, family, and others \*RESPONSIBILITIES:\* Supervision of staff and team performance against assigned targets. Reporting results to management. Recovery strategy implementation. Team management (minimum of 15 people) Monitoring of recovery and turnover metrics Feedback provision to supervisor team Retention strategies and agent engagement activities \*REQUIREMENTS:\* Completed high school education Proficiency in Microsoft Office suite, Excel preferred Minimum 1 year of experience as a COLLECTIONS CALL CENTER COORDINATOR (mandatory) Valid documentation No outstanding debts with \*B/B/V/A\* \*IMMEDIATE HIRING!\* \*\*\*ATTACH YOUR UPDATED CV AND WE WILL CONTACT YOU FOR AN INTERVIEW!\*\*\* Employment type: Full-time Salary: $12,000\.00 \- $17,000\.00 per month Benefits: * Flexible working hours * Option for indefinite-term contract Work location: On-site employment