CUSTOMER SUPPORT ASSISTANT

Description

Job Summary: Estafeta is seeking a Customer Support Assistant – Administrative Assistant to perform administrative and operational tracking of items, ensuring timely and efficient service. Key Highlights: 1. Professional growth opportunities. 2. Being part of a dynamic team that values diversity. 3. Position open to talent with disabilities. Commercial City: FEDERAL DISTRICT Publication Date: May 5, 2026 Schedule: Mon–Fri 9:00–18:00, Sat 9:00–14:00 Description: **About the Company** At Estafeta, our passion for connecting people and businesses drives us forward. With over 45 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join Estafeta! **Location**(5 minutes from UAM Azcapotzalco Metrobús station) **Customer Support Assistant – Administrative Assistant** **Position Objective** Provide administrative and operational tracking for items managed by customers—from shipping label creation to final delivery—ensuring timely, clear, and efficient service. **Requirements** * Education: High school diploma or certified technical degree * Minimum 1 year of experience in administrative tasks, support, customer service, or logistics * Intermediate proficiency in Microsoft Office, particularly Excel **Job Functions or Activities** * Create shipping labels, pickup receipts, and track shipments * Respond to requests, inquiries, and incidents via email and phone * Generate support tickets and tracking reports * Track BT suppliers, client reservations, purchase orders, expense vouchers, and budgets * Maintain administrative control of printers, document storage, and internal documentation—ensuring organization, accuracy, and attention to detail in every process **What We Offer You** * Growth opportunities * Productivity bonus * Food vouchers * Benefits exceeding statutory requirements **Why Join Estafeta?** This **position is open to talent with disabilities.** At Estafeta, you don’t just work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion. **If interested, apply through Estafeta’s website.**