Job Summary: The Collections Analyst ensures proper national-level planning of collection orders and operational optimization, mitigating incidents and coordinating with sales. Key Highlights: 1. Analysis and mitigation of collection incidents for action plans. 2. Alignment with the commercial area for coordination of collection orders. 3. Validation of operational feasibility to prevent recurring incidents. Logistics and Operations City: FEDERAL DISTRICT Publication Date: Mar 29, 2026 Schedule: Mon–Sat, 9 AM–6 PM Description: **COLLECTIONS ANALYST** 1\. GENERAL PURPOSE OF THE POSITION: Ensure correct national-level planning of collection orders and compliance with parameters established by the Operations Directorate to deliver the expected customer experience while maintaining optimal operational costs. 2\. KEY RESPONSIBILITIES: * Analysis and mitigation of collection incidents: Identify root causes of major incidents (by customer and location) affecting achievement of collection objectives. The objective is to implement corrective and preventive action plans to mitigate incidents. * Data integrity: Focus on ensuring data accuracy in system databases (collection management systems and dashboards) by identifying failure patterns, thereby establishing a reliable information source for problem resolution and decision-making. * Alignment with the commercial area: Coordinate with the sales team on planning and generation of collection orders, sharing processes and conditions with the commercial team to align customer expectations with the operational reality of service delivery. * Validation of operational feasibility: Evaluate customer requests by analyzing operational trends in collections (historical data, timing, planning, volume collected, etc.). Its purpose is to prevent recurring operational incidents or detect them early before they occur. * Standardization of operational parameters: Define appropriate parameters for generating collection orders (volume, address, timing). Standardize indicators nationally, improve service levels, and optimize resource allocation across locations. 3\. REQUIREMENTS: * Completed or ongoing bachelor’s degree. * Minimum 1 year of relevant experience (customer service, sales, administration, logistics). * Intermediate-level Office software proficiency for information analysis, pivot tables, data extraction, and results presentation (intermediate Excel proficiency is mandatory). 4\. COMPETENCIES AND SKILLS: * Effective communication. * Decision-making. * Teamwork. * Proactivity. * Time management and organization. * Analytical ability. * Results-oriented. * Adaptability to change. Work Location: BKO