Position Summary: This position seeks a key support for General Management, ensuring daily store operations, customer satisfaction, and efficient coordination at Wonder Walls store. Key Highlights: 1. Key support role for General Management 2. Focus on operations, sales, and customer service 3. Coordination and supplier follow-up **Position Objective:** Ensure the proper daily operation of Wonder Walls store, serving as the primary support to General Management, guaranteeing excellent customer service, operational control, sales and collections follow-up, and efficient coordination with suppliers. **Responsibilities and Activities:** **General Store Operations:** * Supervise store opening and closing. * Ensure order, cleanliness, and proper product display. * Verify that operational processes are correctly implemented. **Customer Service:** * Provide personalized and professional in-store customer service. * Handle inquiries, quotations, and follow-up via WhatsApp. * Conduct post-sales follow-up to ensure customer satisfaction. * Channel and resolve complaints or incidents. **Sales and Collections:** * Follow up on quotations until closure. * Accurately record sales. * Follow up on pending payments and collections. * Support achievement of monthly sales targets. **Suppliers and Orders:** * Receive and coordinate with suppliers. * Track orders from purchase through delivery to the customer. * Verify that received products match the order. * Promptly report delays or incidents. **Administrative and Cash Control:** * Perform daily cash reconciliations. * Monitor operational income and expenses. * Report sales and transactions to General Management. * Assist in basic inventory control. **Support to General Management:** * Serve as the direct liaison between daily operations and General Management. * Propose process, service, and operational improvements. * Assume general supervisory duties in the absence of General Management. **Working Hours:** Monday to Friday 10:00–19:00 / Saturdays 10:00–14:30 $12,000 monthly net + 5% commission on sales Statutory Benefits 15 days’ year-end bonus 12 days’ vacation Learn more about us on Instagram: @wonderwallsmx Job Type: Full-time Salary: $12,000.00 per month Work Location: On-site employment