SUPERVISOR

Description

Position Summary: Oversee the store's overall operations, serving as a role model for the team and ensuring an optimal work environment and customer service. Key Responsibilities: 1. Lead and coordinate teams to ensure correct operational processes. 2. Ensure customer satisfaction and exceptional service. 3. Foster a positive and safe work environment. Oversee general operations across all store areas while serving as a role model for your team. Provide necessary direction and feedback to direct reports to coordinate proper execution of store operational processes, creating an optimal work environment and delivering excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and guaranteeing their full satisfaction. * Ensure all parts and products are located in their assigned store positions and that physical inventory matches system records by executing flawless weekly inventory maintenance tasks. * Supervise store operational activities, serving as a role model and ensuring employees provide customer consultation and utilize all available tools—including the electronic catalog and AutoZone-provided testing and diagnostic equipment—to deliver reliable advice and genuine solutions to our customers’ needs, thereby helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying opportunities for improvement and training. * Supervise daily adherence by all employees to scheduled working hours and AutoZone’s dress code; ensure respectful, courteous, and professional interactions among employees and with customers, consistently applying AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report each period to identify cost-control opportunities and contribute to improving them by promoting a culture of savings across all controllable expenses within the team. * Assign and monitor area supervisors’ tasks—including planogram setup, merchandise placement, warehouse cleaning, restroom and cafeteria maintenance, sales floor and parking lot upkeep—as well as review daily cash counts for the main register, perform cash sweeps, and conduct register closings for direct reports following AutoZone-provided procedures. * Supervise and ensure employees use AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or working at in-store test stations, helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of supervisor experience in retail, warehouse, or store settings * Flexible availability to work varied shifts AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ more than 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going the extra mile define our identity—for both our customers and AutoZoners. Working at AutoZone means joining a team that values dedication, teamwork, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support to help you succeed and propel your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.