Reservations Center Agent

Description

Summary: Join Optima Rent a Car as a Reservations Center Agent, providing quality service, managing reservations, and proactively building customer relationships in a dynamic environment. Highlights: 1. Opportunity to provide exceptional customer service and efficient solutions 2. Engage in sales, negotiation, and prospecting to drive reservations 3. Work in a dynamic team environment with focus on customer retention Join our team at Optima Rent a Car as a **Reservations Center Agent**! At Optima Rent a Car, we are looking for individuals with strong communication skills, a customer service orientation, and a passion for providing exceptional service to join our team as **Reservations Center Agents**. If you enjoy working in a dynamic environment, are organized, and love helping customers, we want to meet you! **Objective:** * Provide quality service, positive experiences, and efficient solutions to customer needs. * Generate the highest number of reservations and manage a high volume of inbound calls. * Contact potential customers. **Requirements:** * **Flexible schedule availability** * Gender: Indistinct * **High school diploma completed** * Interest in sales * **Minimum six months of experience in a similar role** * **Professional appearance** * **Conversational English (preferred)** **Skills:** * **Results\-oriented** * **Communication** * **Prospecting** * **Negotiation** * **Initiative** **Activities:** * **Manage all incoming calls promptly** * **Identify customer needs, clarify information, investigate each issue, and provide solutions or alternatives** * **Identify opportunities to upsell additional products** * Build lasting relationships and retain customers through proactive efforts * **Manage and update databases** * **Negotiate sales rates** * Send quotes via WhatsApp or CRM email * **Ensure reservations are processed with prepayments** * Log information into control sheets and reports * Arrange home delivery and relay information to supervisors **We Offer:** * **Base salary** * **Attractive commission structure** * **Legally mandated benefits** * **Free uniform** If you meet the profile and are interested in joining our team, please send your CV. **Join Optima Rent A Car and be part of a team that drives excellence!** Tipo de puesto: Tiempo completo Sueldo: $10,000\.00 \- $20,000\.00 al mes Pregunta(s) de postulación: * What was your average monthly income, including salary and bonuses, in previous jobs? * How many minutes away from the Glorieta de los Niños Héroes do you live? * Are you able to work rotating 8\-hour shifts: 6 am to 2 pm, 2 pm to 10 pm, and 10 pm to 6 am? Lugar de trabajo: Empleo presencial