Manager - Assistant Manager

Description

Job Summary: We are seeking a Hotel Assistant Manager to oversee daily operations, ensure quality and service standards, manage operational incidents, and support management in delivering an exceptional guest experience. Key Highlights: 1. Minimum 2 years of experience in the hospitality industry 2. Opportunity for professional growth and development 3. Join a dynamic and continuously evolving team Assistant Manager – Franklin Hotel & Villas Location: Av. Benjamin Franklin, Mexico City Employment Type: Full-time About Us At Franklin Hotel & Villas, we focus on delivering a unique experience to our guests through excellence in service, personalized attention, and a welcoming atmosphere. We are looking for an Assistant Manager to help strengthen the hotel’s daily operations and ensure the best possible experience for every guest. Responsibilities Support supervision of daily hotel operations (front desk, housekeeping, maintenance, food and beverage). Ensure compliance with quality and service standards. Coordinate and train staff on customer service and internal procedures. Manage operational incidents and effectively resolve guest issues. Assist in preparing sales, occupancy, and cost reports. Collaborate on designing and implementing strategies to increase guest satisfaction and hotel profitability. Act as General Manager in their absence, ensuring continuity of operations. Requirements Minimum 2 years of experience in similar roles within the hospitality or hotel industry. Knowledge of front desk, housekeeping, and personnel management processes. Excellent communication and leadership skills. Results-oriented and customer-focused. Flexibility to work varied shifts. Intermediate proficiency in technological tools and hotel management systems (preferred). We Offer Competitive salary commensurate with experience. Statutory benefits. Opportunity for professional growth and development. Join a dynamic and continuously evolving team. -Requirements- Minimum Education: Higher Education – Bachelor's Degree 2 years of experience Languages: English Age: Between 26 and 40 years old Skills: Team management, Problem solving, Decision making, Accounting administration, Results orientation, Cleaning, Microsoft Excel, Operations, Front desk, Personnel supervision, Adaptability, Operations supervision, Customer service administration, Customer experience, Team administration