Job Summary: We are seeking a candidate focused on service, follow-up, and internal coordination to ensure customer satisfaction in electronic security. Key Highlights: 1. Manage and resolve customer requests, inquiries, and complaints 2. Coordinate with internal departments to ensure timely deliveries 3. Customer orientation, effective communication, and problem resolution A company with over 15 years of experience, specializing in comprehensive electronic security solutions, is looking for a candidate focused on service, follow-up, and internal coordination to ensure customer satisfaction. OBJECTIVE: Timely manage and resolve customer requests, inquiries, and complaints, ensuring a positive service experience that fosters loyalty and achievement of satisfaction indicators. REQUIREMENTS: - Bachelor’s degree in Administration, Communications, Marketing, or related field (in progress or completed). - Minimum 2 years of experience in customer service, complaint handling, or administrative sales. (Experience in Security Systems preferred) - Knowledge of ERP or CRM systems - Proficiency in Office applications and digital tools; Intermediate Excel (databases) - Excellent writing and spelling skills - Basic knowledge of billing and collections - Familiarity with current ISO 9001 standards MAIN RESPONSIBILITIES: - Comprehensive customer service - Order tracking and proactive status communication - Management and resolution of incidents, complaints, or returns - Preparation of quotations and order entry into the system - Coordination with internal departments (warehouse, logistics, finance) to ensure timely deliveries. CORE COMPETENCIES: - Customer and results orientation - Effective communication - Problem solving - Teamwork - Sense of urgency - Frustration tolerance - Negotiation skills - Organization and follow-up WE OFFER: - Salary: $12,000 gross + Performance bonus ($2,000) - Statutory benefits - Job stability - Professional development - Excellent work environment - Schedule: Monday to Saturday, 8:00 AM to 6:00 PM; Saturdays half-day If you meet the profile and seek to join a team committed to service excellence, apply through this channel.-Requirements- Minimum education: Higher education – Bachelor’s degree 3 years of experience Age: between 30 and 45 years Knowledge: Communications, CRM, ERP, Billing, Microsoft Office, Follow-up, Customer service, Customer support, Customer collections Keywords: director, management, governance, regency, executive, managing, executive, care, costumer, customer, system, escort, guard, security officer, watchman, guard, surveillance