Chat Support Agent - Chat Agent

Description

Position Summary: We are seeking chat support agents to provide technical/informational support and assistance to users, resolve inquiries, and log incidents while maintaining high quality standards. Key Responsibilities: 1. Provide technical/informational support and assistance to users via chat 2. Resolve inquiries, log incidents, and follow up on requests 3. Maintain high standards of quality and response speed Chat Support Agent – Part-Time Night Shift (Santa Fe Area, CDMX) Job Description: Are you looking for a part-time job that allows you to pursue other activities during the day? This is your opportunity! We are currently recruiting Chat Support Agents to join our night shift team. MANDATORY REQUIREMENT: This position is 100% on-site in Santa Fe, CDMX. Please apply only if you live within one hour of this area (an exclusive requirement for security and transportation reasons). What do we offer? Base monthly salary: $9,450 net. Productivity bonus: $2,000 per month. Statutory benefits from day one (IMSS, vacation, year-end bonus, vacation premium). Work schedule: Part-time / Night shift. Work location: Santa Fe, Cuajimalpa, CDMX. Main responsibilities: Provide technical/informational support and assistance to users exclusively through chat channels. Resolve inquiries, log incidents, and follow up on customer requests. Maintain high standards of quality and response speed on the platform. What do you need to apply? Location: Reside in CDMX or nearby areas, no more than 60 minutes from Santa Fe. Availability: Ability to cover the part-time night shift schedule. Excellent spelling, writing skills, and written communication proficiency (a test will be administered). Basic/intermediate PC skills and typing agility. Service-oriented attitude, empathy, and tolerance for frustration. How to apply? If you meet the profile and the Santa Fe location suits you, you have two options to begin your application process immediately: Through this channel: Apply by submitting your updated CV via the platform. Direct contact via WhatsApp: Send a message to 55 4860 6793 indicating the job title (Soporte Chat Santa Fe) along with your CV or job application to schedule a quick interview. -Requirements- Minimum education: High school diploma – General Baccalaureate Years of experience Age: Between 22 and 60 years old Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, support staff, support, soporte