On-Site Support Engineer (IT)

Description

Job Summary: We are seeking an On-Site Technical Support Engineer to provide assistance, manage IT assets, and maintain the company’s technological infrastructure. Key Responsibilities: 1. Provides on-site technical assistance to users 2. Manages IT and information security assets 3. Performs installation, configuration, and maintenance of systems At ZENTIUS, we help companies and organizations innovate and become more efficient by applying information and communication technologies. We require: **On-Site Technical Support Engineer** **Requirements:** \- Completed degree in Systems, Computer Science, IT, or related field \- Basic/intermediate knowledge of MacBook equipment \- 1 year of experience in IT \- ITIL certification desirable **Main Responsibilities:** * Provide on-site technical assistance to users. * Register and track support tickets. * Assist in managing technology assets. * Manage and track hardware and software inventory. * Install and configure computers, operating systems, network equipment, and software applications. * Manage information security, including antivirus, antimalware, backups, etc. * Manage updates and patches. * Perform preventive and corrective maintenance. * Prepare logs and reports. **Work Schedule:** Monday to Friday, 8:30 am to 5:30 pm (on-site) **Location:** Heroes Ferrocarrileros 42, Sta María la Ribera, Cuauhtémoc, 06400 Ciudad de México, CDMX **Salary:** $14,500 \- $15,000 gross monthly **Statutory Benefits** **100% payroll processed** Employment Type: Full-time, Indefinite-term contract Salary: $14,500\.00 \- $15,000\.00 per month Benefits: * Option for indefinite-term contract Application Questions: * How many years of experience do you have in on-site support? * Do you have any experience with MacBook equipment? (Specify if low, medium, or high) * Do you have experience supporting VIP users? Workplace: On-site employment