Job Summary: We are seeking a proactive, results-oriented Customer Success professional to manage, retain, and expand our client portfolio by addressing customer needs using Odoo software. Key Highlights: 1. Dynamic work environment, solving customer needs across diverse industries. 2. Opportunity for personal and professional growth within a startup environment. 3. Pleasant workplace atmosphere with a passionate, change-embracing team. The Customer Success team is responsible for managing, retaining, and expanding the client portfolio in Mexico across various industries. You will enjoy dynamic work, addressing emerging needs of each client type and helping businesses solve their challenges through Odoo application integration. *“We partner with clients to ensure their business success through optimal software usage. We serve as guides—addressing both product and service needs—to secure client growth.” — Customer Success Team Lead* We expect candidates to be proactive and results-driven. Strong self-management, organizational, and planning skills are essential. This position is 40% remote and 60% onsite at our office in Polanco, Ciudad de México. **Requirements:** * **Completed Bachelor’s degree or higher** * Knowledge of supply chain and organizational workflows * Passion for software products and technology * 1–2 years of experience in sales or post-sales service * Proficiency in G-Suite applications preferred * Excellent communication skills * Intermediate English proficiency * Problem-solving ability **Responsibilities:** * Post-sales service. * Build and maintain long-term trust-based relationships with active Odoo users. * Retain and grow the client portfolio through renewals and upsells. * Analyze clients’ business operations and deliver solutions enabling them to fully leverage the tool’s potential. * Design and execute client retention strategies. **Values:** **As a company undergoing constant growth, we want you to feel comfortable creating, learning, and making decisions about your work—so you can grow both personally and professionally.** * Ability to work in a fast-paced startup environment. * Practical mindset. * Open-mindedness and agility in responding to change. * Autonomy. * Proactivity and willingness to take initiative. * Rapid learning and proposal of new ideas. * Approachability, honesty, and enjoyment of teamwork. **Compensation and Benefits** * Competitive base salary plus commissions. * Major Medical Expense Insurance. * Flexible working hours. * Remote work option. * Paid vacation days and public holidays. * Sick leave days. * 30-day Christmas bonus + all other statutory benefits. * Snacks, fresh fruit, and coffee provided. * Total Pass. * Training and personal development opportunities. * Grow in a pleasant work environment alongside a passionate team! Employment Type: Full-time Salary: $18,000.00 – $20,000.00 per month Benefits: * Free beverages * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Medical expense insurance * Major medical expense insurance * Additional vacation days or paid leave Application Question(s): * What is your expected salary range? Education: * Completed Bachelor’s degree (Mandatory) Language: * Is your English level intermediate or advanced? (Mandatory) Work Location: On-site employment