Customer Service Executive

Description

Job Summary: We are seeking a passionate Customer Service Executive who thrives on problem-solving and connecting the world within the logistics sector, managing the service lifecycle to ensure the best possible shipping experience. Key Highlights: 1. Manage the service lifecycle for the best shipping experience. 2. Proactive incident resolution and multichannel support. 3. Assertive communication, empathy, and a sense of urgency in logistics. **Customer Service Executive \- Logistics Sector \- Customer Service** **Are you passionate about problem-solving and motivated by connecting the world?** We are looking for a **Customer Service Executive** to serve as the voice and driving force behind our communication with partners and end customers. **What will you do with us?** Your mission will be to ensure every shipment reaches its destination with the best possible experience by managing the service lifecycle. * **Shipment Tracking:** Monitoring delivery status. * **Incident Resolution:** Proactive management of delays, damages, or route changes. * **Multichannel Support:** Assistance via phone, email, and chat. * **Logistics Liaison:** Direct communication with warehouse and traffic departments. * **Reporting:** Development of service KPIs and customer satisfaction metrics. **What are we looking for in you?** * **Experience:** Minimum 1–2 years in customer service (logistics, *forwarding*, or e-commerce). * **Education:** Completed Bachelor’s degree in International Business, Foreign Trade, Administration, or related field. * **Key Skills:** Assertive communication and empathy; negotiation and conflict management skills; strong sense of urgency and exceptional organizational ability. * **Tools:** Intermediate Excel proficiency; CRM or ERP system knowledge is desirable. **What do we offer you?** * **Competitive Salary:** Commensurate with knowledge and experience. * **Benefits:** Above statutory requirements (food vouchers, punctuality and attendance bonus). * **Work Environment:** A collaborative and dynamic team. * **Schedule:** Monday–Friday, 8:30 AM–6:30 PM / Half-day Saturdays Employment Type: Full-time Salary: Starting from $15,000.00 per month Benefits: * Savings fund * Company parking * Option for indefinite-term contract * Dental insurance * Food vouchers Work Location: On-site employment