Community Manager E-commerce & Social Commerce

Description

Job Summary: Manages and develops digital communities, strengthens customer relationships, positions brands, and supports business objectives through social media. Key Highlights: 1. Digital community development and management on social media 2. Collaboration with marketing, design, and digital traffic teams 3. Opportunity for professional growth Manage, develop, and grow the company’s digital communities on social media, strengthen relationships with customers and audiences, position brands, and support the business’s commercial objectives. The Community Manager will be responsible for managing social media accounts, engaging with the community, generating engagement, monitoring trends, coordinating content with the creative team, and supporting social commerce strategies. They must also monitor digital reputation, respond to messages and comments, identify opportunities for viral content, and collaborate on campaigns that drive sales on marketplaces and digital platforms. **Key Responsibilities:** * Manage the company’s social media accounts (TikTok, Instagram, Facebook, YouTube, LinkedIn, or other relevant platforms). * Publish content aligned with the digital marketing strategy and editorial calendar. * Engage with the community by professionally and promptly responding to comments, messages, and mentions. * Moderate conversations and protect the brand’s digital reputation. * Identify trends, hashtags, and viral formats that can be leveraged for brand positioning. * Collaborate with the marketing, design, and digital traffic teams to develop strategic content. * Support content creation for social commerce, including TikTok Shop, Instagram Shopping, and other platforms. * Propose content ideas that increase reach, interaction, and organic growth. * Manage crises or negative comments on social media using appropriate protocols. * Monitor social media performance metrics (engagement, reach, follower growth, interaction). * Prepare periodic reports with analysis of results and improvement recommendations. * Support product launches, commercial campaigns, and events. * Identify collaboration opportunities with content creators, influencers, or digital communities. * Contribute to brand digital positioning through community and content strategies. **Requirements** * Bachelor’s degree in Digital Marketing, Communications, Marketing, Business, or related field. * +2 years of experience in social media and digital community management. * Experience working with brands, e-commerce, or marketplaces. * Proficiency in digital tools and social platforms. * Experience in content management, digital customer service, and community building. Professional social media management: TikTok, Instagram, Facebook, YouTube, and LinkedIn. • Use of social media management tools such as: Hootsuite, Metricool, Sprout Social, Later, Meta Business Suite. • Analysis of social metrics: Engagement rate, Reach, Follower growth, Social CTR, Social conversions. • Writing strategic and persuasive copy for digital content. • Knowledge of social commerce (TikTok Shop, Instagram Shopping). Basic proficiency in design or content tools: Canva, Photoshop, CapCut, Premiere (basic). • Understanding of social media algorithms and trends. • Use of AI tools for content creation and optimization. • Basic understanding of digital sales funnels and content marketing. **We Offer:** * Statutory benefits. * Opportunity for growth. Additional Benefits: * Fonacot Employment Type: Full-time Salary: $12,000.00 per month Benefits: * Option for indefinite-term contract Education: * Completed bachelor’s degree (Preferred) Experience: * 2 years: 1 year (Preferred) Work Location: On-site employment