Collections Officer

Description

Position Summary: We are seeking a Collections Officer to manage and recover overdue portfolios through telephone outreach and negotiation of payment agreements. Key Highlights: 1. Experience in collections and portfolio management 2. Proficiency in collection systems such as Mc Collect and CCC 3. Ability to negotiate and locate borrowers A leading Mexican multiple-banking institution specializing in payroll-deducted personal loans within the government sector, with over 3,000 employees, is expanding and seeking a **Collections Officer**. **Requirements:** Bachelor’s degree in Administration, Law, Accounting, or related fields. **2 years of experience in:** * Banking and/or credit recovery sectors * Administrative functions focused on collections and/or portfolio management * Collection of overdue and written-off portfolios * Technical knowledge or specific tools * Familiarity with the Mc Collect system * Familiarity with the CCC system * Basic computer operation skills **Responsibilities:** * Telephone management of assigned loans * Establishing effective contact with borrowers in arrears * Assisting debtors by offering various authorized repayment plans * Drafting payment agreements with borrowers * Identifying potential clients who comply with their contractual payment obligations * Locating borrowers who are difficult to reach * Portfolio administration for managing all assigned accounts * Handling objections to reach payment agreements **We Offer:** * Competitive salary \+ commissions * Remote work (3–4 days on-site) * Statutory benefits Work location: Downtown Guadalajara and surrounding municipalities Working hours: Monday–Friday 9\-7, Saturdays 9\-3