Call Center Supervisor - Call Center

Description

Job Summary: Supervise call center executives' activities, providing the necessary tools to meet objectives. Key Responsibilities: 1. Leadership and team supervision in call centers 2. Staff training and feedback 3. Implementation of activities to achieve targets A company specializing in Collections (call center) is seeking: CALL CENTER SUPERVISOR Job Description: Supervise call center executives' activities, providing the necessary tools to fulfill organizational objectives. · Requirements: High school diploma (completed). At least one year of experience as a call center supervisor. Reside near the area (maximum one hour commute). Proficiency in predictive dialer systems. Competencies and Skills: Leadership. Goal achievement. Supervision. Analysis and synthesis. Security awareness. Decision-making. Responsibilities: Measure each Advisor's productivity. Supervise telephone executives during operations; support telephone account management for special accounts requiring greater attention. Train newly hired staff. Monitor and provide feedback to telephone executives based on identified areas for improvement. Implement activities to achieve client-specified targets. Ensure subordinates comply with the quality management system, code of ethics, and company policies and guidelines. We Offer: $13,000 gross monthly (salary + productivity bonus + punctuality and attendance bonus) Statutory benefits Benefits exceeding statutory requirements (life insurance, funeral expenses coverage, discounts at partner establishments, vision plan, dental plan, nutritional counseling, psychological support, pet care, etc.) Work Schedule: Monday to Friday, 8:00 AM to 4:30 PM (with a 1.5-hour lunch break); weekends, 12:30 PM to 9:00 PM (rotating weekend off) Work Location: 5 minutes from Metrobús (MB) and Trolleybus PERISUR (in front of Ciudad Universitaria Graduate School) Requirements Education Upper secondary education – General High School Diploma Skills Leadership Personnel management Strong verbal communication skills Preferred Professional Experience 1 year. -Requirements- Minimum Education: Upper secondary education – General High School Diploma 1 year of experience Age: between 20 and 50 years Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, captain, callcenter, teleoperator, telephone operator, telephonist, telephone-based