Job Summary: Manage and oversee collections from the customer portfolio, ensuring timely follow-up on invoicing until payment is received while maintaining strong relationships with both internal and external customers. Key Highlights: 1. Manage and increase collection from the assigned customer portfolio. 2. Prevent and reduce the provision for uncollectible accounts. 3. Foster excellent relationships and communication with customers. **Description** --------------- Administer, manage, and increase collections from the assigned customer portfolio by analyzing and ensuring timely follow-up on invoicing until payment is received. Analyze and take monthly action to reduce DSO. Maintain a portfolio with aging less than 60 days by applying tools and procedures that prevent and reduce the provision for uncollectible accounts. Conduct customer visits to reconcile accounts and improve the efficiency of the billing and collection process. Maintain strong relationships and communication with external and internal customers. **Responsibilities** --------------------- • Administer and manage the customer portfolio to increase monthly collections, providing excellent service and follow-up to customers. • Review and manage customer accounts with balances over 120 days included in the uncollectible provision to resolve them in favor of departmental and company results. • Reduce DSO for the assigned customer portfolio by accelerating the billing, review, and collection process, coordinating recovery of accounts receivable. • Receive invoices and ensure timely delivery of documents and supporting materials for review—via portal and physical means—daily to all customers. • Send monthly account statements and reconciliations electronically and by phone to confirm balances with customers. • Prepare and conduct daily tracking of monthly forecast versus actual collections through reports and portfolio analysis based on collections performance. • Carry out personalized collection activities in person via home visits, telephone calls, and/or email, depending on the case. • Perform aging analysis of balances and portfolio, preparing monthly reports and summaries. • Promptly notify the Sales Department of customers with overdue balances exceeding 30 days, as well as customer inquiries requiring clarification. • Maintain constant communication with the Billing Department to prevent risks. • Review and identify bank statements to correctly apply deposits to appropriate customer accounts. **Education** --------------- Bachelor’s degree or candidate in Economics/Administration. **Experience** --------------- Minimum 2 years’ experience in administrative processes, telephone-based collections management, and Internal Control. **Knowledge** ----------------- Corporate, retail, governmental, etc. collections. **Competencies** ---------------- Collaboration, demonstrating role mastery, achieving results, leading change, being an open and persuasive communicator, fostering excellence, developing organizational capability. **Skills** --------------- Intermediate/Advanced Excel **Schedule** ----------- Monday to Friday, 8:00–18:00 **Work Location** -------------------- Col. Nápoles, CDMX. **Additional Information** ------------------------- Our services are free of charge. Male candidates must have their SMN military service card released (mandatory). If interested, please send your CV DIRECTLY to: aydee.garciap@panamericano.mx. If you are a PanAmericano candidate, please submit your CV along with your immediate supervisor’s approval (VoBo).