Night Manager

Description

Position Summary: Ensures daily accounting and operational closing, providing efficient and professional guest service during the night shift while guaranteeing hotel operational continuity. Key Responsibilities: 1. Responsible for daily operational closing and nightly audit. 2. Handling guest requests, complaints, and emergencies during the night shift. 3. Supervising security and order, coordinating with other departments. ***GRAN HOTEL CIUDAD DE MÉXICO IS SEEKING*** **NIGHT MANAGER** **Position Objective** Ensure accurate daily accounting and operational closing, as well as deliver efficient and professional guest service during the night shift, thereby ensuring uninterrupted hotel operations. **Main Responsibilities** * Conduct daily operational closing (nightly audit). * Review and reconcile charges, payments, billing, and daily reports. * Generate financial and operational reports for management. * Verify rates, occupancy, revenue, and cash drawer reconciliations. * Handle guest check-in and check-out during the night shift. * Address guest requests, complaints, or emergencies. * Supervise hotel security and order throughout the night. * Coordinate with other departments in case of incidents. * Ensure proper system backup of all information. * Comply with hotel policies, procedures, and standards. **Requirements** * Education: Bachelor’s degree / Technical Superior University degree in Hospitality, Tourism, Accounting, or related field (preferred). * Experience: Minimum 1–2 years in nightly audit. * Basic knowledge of accounting and hotel administration. * Proficiency in PMS systems. * Cash handling and billing experience. * Availability for a fixed night shift. **English Proficiency** * Capable of conducting check-in/check-out in English. * Handling requests, complaints, and basic situations with international guests. * Understanding and explaining hotel policies (rates, charges, hours). **Competencies and Skills** * High sense of responsibility and integrity. * Attention to detail and numerical accuracy. * Organizational and time management skills. * Customer service orientation. * Ability to work independently. * Stress management and decision-making capability. * Clear and professional communication. Type of position: Full-time Salary: Up to $16,000.00 per month Benefits: * Option for indefinite-term contract * Life insurance * Dining service * Complimentary uniforms Work location: On-site employment