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Summary: This intermediate operations support analyst position focuses on providing essential services like record maintenance, account management, and serving as a key liaison. Highlights: 1. Intermediate operations support role 2. Liaison between staff, managers, and clients 3. Focus on client service and risk assessment The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage \& retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations \- Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day\-to\-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** * Update help content used by Knowledge Hub end users to service client inquiries, as needed * Execute work assigned, including annual review certification and change requests * Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval * Conduct needs assessment and update content or develop content related solutions according to business requirements * Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes * Monitor work progression ensuring completion of assignments by requested due date * Ensure consistent application of team process controls * Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** * 0\-2 years relevant experience * Proficient in Microsoft Office * Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements * Self\-motivated and detail oriented * Proven organization and time management skills * Demonstrated problem\-solving and decision\-making skills * Consistently demonstrates clear and concise written and verbal communication skills **Education:** * Bachelor’s degree/University degree or equivalent experience This job description provides a high\-level review of the types of work performed. Other job\-related duties may be assigned as required. * **Required Experience** * In operations of Banco de México Correspondent Banks * Large\-scale cash handling * Leadership and team management * Communication skills * Adaptability to change * **Knowledge** * Proficiency in Circular 3/2025 (Banco de México) * Cashier Instruction Manual (Banco de México) * Correspondent Bank Manual (Banco de México) * Knowledge of Banco de México correspondent banking process and internal work instructions * Windows software suite * SIBUC (System for Banks, Users and Correspondents) * **Job Objective** * Achieve goals and objectives set by Coordination, supporting the manager as Backup. * Monitor implementation of work plans and strategies to achieve goals and objectives set by Coordination and/or Management * Manage and coordinate cash resources with Banco de México * **Department Objective** * Comply with internally established processes * Satisfactory results in reviews: + Physical inventory inspections conducted by Banco de México + Remote reviews conducted by Banco de México + Internal cross\-checks * **Key Job Functions** * Ensure the service provided by Banco de México Correspondent Bank aligns with internally established processes and Banamex’s operations support infrastructure * Provide full leadership and direction in support of the manager and team * Delegate and monitor tasks and/or responsibilities in accordance with the position * Monitor adherence to processes and implement training programs to ensure control compliance * Accurately assess risk in decision\-making * **Technical Skills / Competencies Required of Candidate** * Excellent teamwork and supervision skills for multidisciplinary teams * Ability to convey specialized knowledge in a practical and structured manner * Excellent interpersonal skills for interacting with personnel at all organizational levels * Excellent oral and written communication skills for creating and presenting work documents and deliverables * Immediate problem resolution (sense of urgency) * Analytical ability * Working under pressure * Results\-oriented * **Work Location (Employment Address)** UC. LA TORREEDIF \- BOULEVARD DEL BAJIO\- LEON GUANAJUATO * **Special Notes** Monday to Friday, 7:00 am to 3:00 pm, with a 30\-minute lunch break. Weekends off (Saturday and Sunday) \- **Job Family Group:** Operations \- Core \- **Job Family:** Operations Support \- **Time Type:** Full time \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*
