Job Summary: We are seeking a Customer Service/Key Account Executive to manage accounts and serve as the primary liaison between client and factory in the textile industry. Key Highlights: 1. Manage key accounts and serve as the primary liaison between client and factory 2. Coordinate with multiple departments to ensure requirement compliance 3. Develop problem-solving and decision-making skills **We are looking for candidates for a leading company in the Textile Industry:** **\*CUSTOMER SERVICE (Key Account Executive/Customer Support)** **\*Objective: Manage assigned account(s), serving as the primary liaison between the client and the factory.** **\-EDUCATION: Completed Bachelor’s degree in Business Administration, International Trade, Industrial Engineering, or related field, with required knowledge and experience.** **\-EXPERIENCE: Minimum 3 years of experience in a similar role—Customer Service/Key Account Executive/Customer Support—within the manufacturing sector (textile or maquila preferred).** **\*TECHNICAL KNOWLEDGE: ADVANCED ENGLISH (daily communication with clients). Intermediate/Advanced Excel (reports, tracking, control). Knowledge of manufacturing processes, product development, and production. ERP or internal control system experience (PLM preferred). Basic knowledge of logistics and shipments.** **\*COMPETENCIES: Client-oriented. Results-driven. Excellent oral and written communication. Organized and punctual. Goal-oriented. Ability to handle multiple priorities. Decision-making capability. Teamwork. Conflict management. Situational resolution. Responsible. Committed.** **\*RESPONSIBILITIES: Receive and track purchase orders (POs), changes, cancellations, and customer adjustments. Coordinate with Production, Costing, Engineering, Planning, and Logistics to ensure on-time delivery and requirement compliance. Track style development, wash trials, customer approvals, and feedback. Maintain updated production status, shipment, and development reports. Ensure client-facing information is clear, accurate, and timely. Track incidents, delays, or deviations; propose alternatives and solutions. Support preparation of materials for meetings, customer visits, and audits. Maintain control and filing of relevant documentation (POs, specs, approvals, emails). Collaborate with Costing and Management teams on quotations, price adjustments, and negotiations.** **\*Willingness to commute to Gómez Palacio/Ciudad Lerdo, Dgo.** **\*WE OFFER:** **\* Monthly salary of $20,000.00 less taxes. Statutory benefits. Working hours Monday through Friday.** Employment type: Full-time Salary: $20,000.00 per month Work location: On-site employment