Product Specialist

Description

Summary: Cognizant is seeking an exceptional Product Specialist to manage complex incidents, lead root cause analysis, execute service requests, and maintain high-quality technical documentation while ensuring system integrity. Highlights: 1. Opportunity to be part of a large and growing digital sector company 2. Promotes an inclusive culture with career growth and development 3. Focus on system health, incident resolution, and technical leadership We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Product Specialist Required experience: * 5+ years experience * Strong knowledge with GMP Essential ITIL Emerson DeltaV otherDCS System * Advanced English for global collaboration Responsibilities: * Own complex DCS incidents including batch execution failures controller and module communication issues and configuration deployments. * Lead technical root cause analysis for recurring and major incidents and implement corrective actions under SOP. * Execute pre approved service requests such as controlled restarts configuration changes and recoveries. * Author and maintain high quality KBAs and technical runbooks and mentor L2 Analysts. • Monitor system health alarms and performance trends and propose preventive improvements. • Coordinate with L3 site automation teams and L4 vendors while retaining SLA accountability. * GxP Relevance Ensures DeltaV systems remain in a validated state maintaining batch integrity traceability and ALCOA plus data integrity Why Cognizant? * Improve your career in one of the largest and fastest growing IT services providers worldwide * Receive ongoing support and funding with training and development plans * Have a highly competitive benefits and salary package * Get the opportunity to work for leading global companies * We are committed to respecting human rights and build a better future by helping your minds and the environment * We invest in people and their wellbeing. * We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. Equal Employment Opportunity and Affirmative Action Policy: Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. At Cognizant we believe that our culture makes us stronger! Join us now! #BeCognizant #IntuitionEngineered