Call Center Agent

Description

Job Summary: We are seeking a customer service professional to handle inquiries, complaints, and provide information about services, contributing to continuous service improvement. Key Highlights: 1. Customer service experience and excellent communication skills. 2. Collaborative and motivating work environment. 3. Direct hiring and training. Job Requirements: • Completed high school education. • Previous customer service experience. • Excellent communication skills. • Ability to work in a team. • Customer service orientation. Job Responsibilities: • Answer and resolve customer inquiries, complaints, and requests via telephone calls. • Provide information about offered services. • Record and follow up on customer interactions in the system. • Collaborate with the team to improve service quality. Additional Benefits and Perks: • Direct employment with the company. • Training. • Collaborative and motivating work environment. • Cross-selling Work Schedule: Monday to Friday, 9:00 AM to 7:00 PM (with a 1.5-hour lunch break). IMPORTANT: Please note the work location is Bosques de las Lomas – Cuajimalpa (near the Pantalón Building). -Requirements- Minimum education: Upper secondary education – General High School Diploma Less than 1 year of experience Age: between 19 and 37 years old Knowledge areas: Communication, Teamwork, Follow-up, Customer Service, Sales, Customer Support, Inquiry Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, callcenter, teleoperator, telephone operator, telephonist, telephone-based