Business Assistant

Description

Summary: Seeking a highly organized Business Assistant to support day-to-day operations, manage content and livestream schedules, assist with customer communication, and improve business efficiency for an e-commerce and live selling business. Highlights: 1. Support day-to-day operations for an e-commerce and live selling business 2. Manage content and livestream schedules across multiple platforms 3. Help build systems that improve business efficiency and automate processes Job Title: Business Assistant**Location:** Remote **Working Hours:** US Central Time **Engagement:** Full\-Time About the Role Pavago is hiring on behalf of a growing U.S.\-based e\-commerce and live selling business. The company operates across multiple online platforms including TikTok, Amazon, and Whatnot, and is focused on building a strong Live Seller Community alongside its product distribution business. We are looking for a highly organized **Business Assistant** who can support day\-to\-day operations, manage content and livestream schedules, assist with customer communication, and help build systems that improve business efficiency. This is an execution\-focused role where the right candidate will help keep multiple moving parts organized while identifying opportunities to streamline and automate processes. Key ResponsibilitiesLivestream Operations* Schedule and coordinate weekly livestreams on platforms such as TikTok and Whatnot * Manage livestream scheduling and team payroll using Homebase * Support operational logistics for live selling sessions Content \& Community Management* Maintain a structured content calendar across X, LinkedIn, and Facebook * Support the growth of the owner’s personal brand and the Live Seller Community * Help manage and engage members of the Live Selling Academy Customer Communication* Respond to customer inquiries via chat and email across platforms including TikTok, Whatnot, and Kajabi * Ensure fast, professional responses and strong customer experience * Monitor and resolve common support questions Operational Support* Coordinate with warehouse teams regarding returns and operational updates * Track inventory issues and support product operations on Amazon * Maintain internal records using company software * Schedule podcast interviews and manage operational follow\-ups Marketing Support* Research potential customers and community members on Facebook and other relevant platforms * Assist in developing organic outreach strategies to attract new community members and buyers * Support the creation and improvement of marketing funnels that move prospects from discovery to conversion * Identify opportunities to capture leads and improve conversion through better messaging or workflows * Monitor funnel performance and suggest improvements to increase engagement and retention * Research tools or automation systems that can improve marketing and outreach processes Process Improvement* Document and create SOPs for recurring operational workflows * Identify opportunities to automate repetitive processes * Support system improvements that help scale the business Must\-Have Requirements* Experience working with spreadsheets (Google Sheets or Excel) * General understanding of e\-commerce platforms (Amazon, Shopify, TikTok Shop, etc.) * Basic understanding of marketing funnels and how prospects move from awareness to conversion * Ability to support outreach systems and contribute ideas to improve customer acquisition * Ability to manage multiple tasks across operations, marketing, and support Nice to Have* Experience supporting e\-commerce businesses or online sellers * Familiarity with livestream commerce platforms such as TikTok Live or Whatnot * Experience with Kajabi or similar community platforms * Experience supporting online communities or memberships * Experience creating SOPs or improving internal processes What Success Looks Like Within the first few months, the Business Assistant will: * Successfully manage livestream scheduling and operational coordination * Maintain consistent content calendars and posting workflows * Deliver timely customer support across all platforms * Document and improve operational processes through SOP creation * Identify opportunities to automate workflows and improve systems Interview Process* **Initial Screening Interview (Pavago)** * **Client Interview** * **Final Decision** \#LI\-AG1