Job Summary: Analyze, monitor, and manage the client portfolio, overseeing collections to maximize recovery and minimize bad debt risk. Key Highlights: 1. Experience in portfolio and accounts receivable analysis. 2. Skills in database management and collections analysis. 3. Pleasant work environment. **Job Description** Analyze, control, and monitor the client portfolio, ensuring proper collections management through database analysis, performance indicators, accounting reconciliations, and direct client interaction, with the objective of maximizing recovery and minimizing bad debt risk. ***This vacancy is for work at the Cuautémoc borough office, Parque Vía Telmex*** The work schedule is Monday to Friday, from 9:00 to 19:00 hrs, with flexible hours. Up-to-date personal documentation required. **Main Responsibilities** * Daily, weekly, and monthly analysis and monitoring of the collections portfolio. * Management and cleansing of customer databases (payments, delinquency, aging of balances). * Preparation of collections management, recovery, and at-risk portfolio reports. * Identification of deviations, trends, and alerts in payment behavior. * Reconciliation of accounting balances versus billing and collections systems. * Support in classifying customers by type, delinquency age, and risk level. * Follow-up on agreements, payment commitments, direct debits, and collection retry attempts. * Direct client interaction and service for clarifications, negotiations, and debt regularization. * Coordination with internal departments (accounting, billing, customer service, call centers, or external offices). * Documentation and evidence control for internal and external audits. * Required Technical Knowledge * Advanced database handling (Intermediate–Advanced Excel: pivot tables, formulas, data cross-referencing). * Collections management analysis and performance indicators (KPIs). **Basic and Intermediate Accounting Knowledge:** * Accounts receivable * Aging of balances * Bad debt provision * Payment application and reconciliation * Interpretation of financial and operational reports. * Familiarity with collections systems, ERP, or CRM is desirable. * Knowledge of preventive, administrative, and corrective collections processes. * Skills and Competencies * Strong analytical and numerical ability. * Information organization and control. * Attention to detail and results-oriented focus. * Clear communication and professional client interaction. * Negotiation and follow-up capability. * Ability to work under pressure and meet deadlines. * Ethical and confidential information handling. * Collaborative work with internal departments. **Required Experience** * Minimum 1–3 years in portfolio analysis, collections, accounts receivable, or similar finance-related areas. * Experience handling large volumes of information. * Client-facing experience (telephone or in-person), preferably in collections environments. **Education: Completed or incomplete Bachelor’s degree in:** * Administration * Accounting * Economics * Finance * Actuarial Science * Industrial Engineering or related fields PLEASANT WORK ENVIRONMENT!!! Employment Type: Full-time Salary: $14,000.00 – $14,725.00 per month Benefits: * Life insurance Workplace: On-site employment