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Job Summary: Assists and supports passengers throughout all phases of their journey—from check-in to disembarkation—ensuring a seamless and attentive experience. Key Highlights: 1. Comprehensive passenger assistance in a dynamic aviation sector. 2. Be part of a global team with customer-centric values. 3. Opportunity for professional development and continuous training. Summary: Are you ready to take flight in a dynamic, fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people set us apart from the competition. At Swissport, we are guided by our core values—Show You Care, Do the Right Thing, and Win as a Team—and we are currently seeking dedicated individuals who align with these values to join our team across multiple locations worldwide. **Job Summary** Assist and support all passengers, providing attention during check-in, boarding, and disembarkation. **Your Responsibilities:** Assistance and Appearance* Report punctually for assigned duties. * Request assignments from supervisor. * Coordinate and assist in the transportation of equipment and documentation. Review of Documentation and Flight Information* Verify boarding gate assignments, first-class vouchers, and any other supplementary information provided by the supervisor or airline representative. * Listen attentively to the pre-flight briefing. Counter Opening* Arrive at counters according to the time required by the customer prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Confirm availability of necessary documentation to commence check-in. * Where applicable, place airline- and aviation authority-mandated notices and/or information at the counter. Check-in* Review passenger documentation in accordance with airline policies. * Assign seats using automated or manual systems. * Weigh baggage and, if excess is detected, apply the applicable airline excess baggage charge procedure. * Issue boarding passes and baggage tags. * Efficiently complete the entire check-in process. Ticketing* Collect ticket payments, excess baggage fees, and other applicable charges per airline policy. * Safeguard funds resulting from ticket sales and other airline-related collections. Disembarkation* Verify availability of disembarkation belt information and details concerning passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, trolleys, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of disembarkation via radio. Boarding* Verify availability of required documentation and equipment for boarding, as specified by the customer and airline. * Initiate boarding at the time stipulated by the customer, making applicable announcements. * Apply applicable security procedures. * Keep stakeholders informed regarding boarding closure progress and other relevant information. Flight Closure* Close the flight within the timeframe established by the customer. * Notify staff in lounges of last-minute passengers. * Apply security procedures in case of non-boarding passengers. * Generate applicable reports and documentation for submission to supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum 2 years’ experience in passenger service or customer care. * English language proficiency (Intermediate–Advanced). * Flexibility to work various shifts. * Excellent communication skills, ability to work under pressure, and service-oriented attitude. **What We Offer*** Market-competitive base salary * Statutory benefits * Additional benefits and perks * Continuous training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.
